Customer Service Support Representative (Remote) - Join Our Team at Labcorp!
Job Summary:
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support Representative. As a key member of our frontline team, you will be responsible for responding to clinician and patient billing-related inquiries, providing exceptional service, and working collaboratively with cross-functional teams to drive patient satisfaction. This is a unique opportunity to make a meaningful impact in the lives of patients and contribute to our mission of accelerating life-changing healthcare breakthroughs.
Key Responsibilities:
Respond to high-volume billing inquiries from clinicians and patients, providing clear and concise information on Labcorp processes and policies.
Maintain excellent response times across various communication platforms, including phone calls, emails, and portal inquiries.
Identify areas for improvement and suggest potential solutions to enhance customer experience.
Collaborate with internal teams, including sales, operations, billing, and lab teams, to resolve customer inquiries and drive patient satisfaction.
Effectively communicate, resolve, and document billing-related inquiries in a timely and professional manner.
Participate in projects that drive process improvements and innovation.
Requirements:
Minimum high school diploma or equivalent required.
1+ year of customer service experience required.
Previous healthcare or call center experience strongly preferred.
Experience with Revenue Cycle Management (RCM) preferred.
Ability to work remotely with high-speed internet connectivity (50 mbps).
Proficiency in Google Apps, Mac OS X, and CRM applications (e.g., Salesforce).
Bilingual a plus.
What We Offer:
Competitive hourly rate: $15.00 - $18.00 per hour (or state/local minimum wage, if higher).
Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off, and company bonus (for eligible employees).
Opportunity to make a meaningful impact in the lives of patients and contribute to our mission.
Flexible work arrangements and remote work opportunities.
Professional development and growth opportunities.
How to Apply:
We encourage all qualified candidates to apply for this exciting opportunity. Please submit your application through our website. We look forward to hearing from you!
Apply Now
Apply Now
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support Representative. As a key member of our frontline team, you will be responsible for responding to clinician and patient billing-related inquiries, providing exceptional service, and working collaboratively with cross-functional teams to drive patient satisfaction. This is a unique opportunity to make a meaningful impact in the lives of patients and contribute to our mission of accelerating life-changing healthcare breakthroughs.
Key Responsibilities:
Respond to high-volume billing inquiries from clinicians and patients, providing clear and concise information on Labcorp processes and policies.
Maintain excellent response times across various communication platforms, including phone calls, emails, and portal inquiries.
Identify areas for improvement and suggest potential solutions to enhance customer experience.
Collaborate with internal teams, including sales, operations, billing, and lab teams, to resolve customer inquiries and drive patient satisfaction.
Effectively communicate, resolve, and document billing-related inquiries in a timely and professional manner.
Participate in projects that drive process improvements and innovation.
Requirements:
Minimum high school diploma or equivalent required.
1+ year of customer service experience required.
Previous healthcare or call center experience strongly preferred.
Experience with Revenue Cycle Management (RCM) preferred.
Ability to work remotely with high-speed internet connectivity (50 mbps).
Proficiency in Google Apps, Mac OS X, and CRM applications (e.g., Salesforce).
Bilingual a plus.
What We Offer:
Competitive hourly rate: $15.00 - $18.00 per hour (or state/local minimum wage, if higher).
Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off, and company bonus (for eligible employees).
Opportunity to make a meaningful impact in the lives of patients and contribute to our mission.
Flexible work arrangements and remote work opportunities.
Professional development and growth opportunities.
How to Apply:
We encourage all qualified candidates to apply for this exciting opportunity. Please submit your application through our website. We look forward to hearing from you!
Apply Now
Apply Now