Customer Service Specialist (Mason, Ohio Office)

WEX is a company focused on delivering high-quality customer service, and they are seeking a Customer Service Specialist to engage with customers over the phone. The primary responsibilities include answering inquiries about products, resolving issues, and providing education on services. Responsibilities Assist customers by answering questions, resolving issues, and providing education on services Answer between 40-60 inbound phone calls per day Navigate and effectively use 10-15 different systems simultaneously Multitask across multiple platforms during each call Deliver clear communication while providing accurate answers and solutions Educate customers on additional options or features accordingly Respond accurately to email inquiries, maintaining proper language, grammar, and spelling Adhere to confidentiality guidelines Conduct thorough research to investigate all inquiries using available reference materials Achieve or exceed established customer service standards and goals Maintain product knowledge and actively participate in ongoing departmental training and education Provide additional training to team members when necessary Skills High School Diploma/GED Proficiency with computers is required Access to high-speed internet via ethernet cable is required Previous exposure managing a steady flow of incoming calls Strong customer service and/or call center background is preferred Benefits Health, dental and vision insurances Retirement savings plan Paid time off Health savings account Flexible spending accounts Life insurance Disability insurance Tuition reimbursement And more Company Overview Wex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is