Customer Service Specialist 1 (10:00am - 6:30pm ET)

QuidelOrtho is a world-leading in vitro diagnostics company that focuses on providing fast, accurate, and consistent testing. They are seeking a Customer Service Specialist 1 to provide superior customer service to both internal and external customers, managing inquiries and processing orders efficiently.ResponsibilitiesCreates, enters, and manages customer orders (via phone/fax/email or E-channels)Responsible for front-line inquiry and complaint management: Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, requests for documentation, etc.,) to achieve a “closed-loop” resolution process, which limits the need for customers to reach out multiple timesReviews reports in Excel, responds to voicemail, engages in call out activities, and other requests as demanded by business needsUpdates and maintains customer account and contact information in order management system as appropriateThinks and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other QuidelOrtho departmentsPerform job duties in a way that meets or exceeds individual performance metrics established by the Customer Service organization in support of exceptional customer experience (e.g. call quality, order accuracy, Telephony and Written Excellence) and exemplifies the QuidelOrtho Leadership AttributesSupports execution of marketing programs developed by QuidelOrthoPerform other work-related duties as assignedMay be required to work holidays, weekends and over-time when requiredSkillsHigh School Diploma required1-3 years' experience in customer-facing role or equivalent experiencesAbility to Multi-task and manage multiple conflicting prioritiesAbility to maintain composure through stressful situationsProficient in Microsoft Office ApplicationsExcellent written and oral communication skills requiredRequired to work 5 days in the office during training periodBilingual candidate preferred (French)BenefitsMedicalDentalVisionLifeDisability insurance401(k) planEmployee assistance programEmployee Stock Purchase PlanPaid time off (including sick time)Paid HolidaysCompany Overview> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19. It was founded in 1937, and is headquartered in , with a workforce of 5001-10000 employees. Its website is http://QuidelOrtho.com.



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