Customer Service Representative (Remote Texas Only )
POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.
ESSENTIAL JOB FUNCTIONS:
· Have full range of motion in wrists, fingers, and thumbs
· Be able to sit at a desk for extended periods of time
· Have normal or corrected vision to read computer screens and printouts
· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
· Perform basic math functions including addition, subtraction, multiplication and fractions
· Strong oral and interpersonal communication skills
· Meet client guidelines and have clear understanding of client policies
· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.
SPECIFIC DUTIES:
Answer all questions and guide borrowers through the application process
Update consumers account information during and after each call.
Identify payment options; setup payment arrangements as appropriate.
Must have good customer service skills and ability to work in a team environment.
Required to maintain their daily and monthly service level expectations
Initiate effective outbound calls and receive inbound calls.
Produce and arrange payment solutions for customers.
Provide account updates to management as appropriate.
Ensure client/company quality standards are met
Work assigned group of accounts
Assure the best interests of the company are maintained.
Provide management with information on any suspected work or personnel problems.
Continued training in UDAAP and compliance policies.
Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
Maintain professional, courteous treatment of clients, coworkers, and consumers
Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
Meet FMAs Standards for attendance and promptness.
Demonstrate problem solving ability
Excellent computer skills
Working knowledge of billing practices and techniques
Excellent verbal and written communications skills
Ability to handle problems
A strong sense of teamwork and cooperation with management and coworkers
QUALIFICATIONS:
High school Diploma or equivalent.
Previous customer service billing experience a plus
Basic Microsoft office applications
Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time
Pay: $14.00 per hour
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Work Location: Remote
Apply Now
ESSENTIAL JOB FUNCTIONS:
· Have full range of motion in wrists, fingers, and thumbs
· Be able to sit at a desk for extended periods of time
· Have normal or corrected vision to read computer screens and printouts
· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
· Perform basic math functions including addition, subtraction, multiplication and fractions
· Strong oral and interpersonal communication skills
· Meet client guidelines and have clear understanding of client policies
· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.
SPECIFIC DUTIES:
Answer all questions and guide borrowers through the application process
Update consumers account information during and after each call.
Identify payment options; setup payment arrangements as appropriate.
Must have good customer service skills and ability to work in a team environment.
Required to maintain their daily and monthly service level expectations
Initiate effective outbound calls and receive inbound calls.
Produce and arrange payment solutions for customers.
Provide account updates to management as appropriate.
Ensure client/company quality standards are met
Work assigned group of accounts
Assure the best interests of the company are maintained.
Provide management with information on any suspected work or personnel problems.
Continued training in UDAAP and compliance policies.
Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
Maintain professional, courteous treatment of clients, coworkers, and consumers
Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
Meet FMAs Standards for attendance and promptness.
Demonstrate problem solving ability
Excellent computer skills
Working knowledge of billing practices and techniques
Excellent verbal and written communications skills
Ability to handle problems
A strong sense of teamwork and cooperation with management and coworkers
QUALIFICATIONS:
High school Diploma or equivalent.
Previous customer service billing experience a plus
Basic Microsoft office applications
Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time
Pay: $14.00 per hour
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Work Location: Remote
Apply Now