Customer Service Representative - RCM Billing
Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.
At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.
RCM Customer Service Representative (This role is 100% remote)
The Valera Health customer care representative is responsible for providing customer service and support to healthcare customers. The representative will be responsible for responding to customer inquiries, providing information about products and services, and resolving customer issues. The... representative must have excellent communication skills and be able to build positive relationships with customers. This role will report to the RCM Customer Service Team Lead.
Responsibilities
Answer incoming calls & emails from customers within a 48-hour turnaround time
Assist customers with requests for information, complaints, making appointments, and resolving issues
Collect copays and deductible payments
Maintain and update customer and referral information
Ensure patient forms contain all necessary billing information
Education and experience
This position requires a high school diploma or equivalent, but employers often prefer candidates with an associate degree or higher. Prior customer service experience a plus.
Required skills and qualifications
Strong written and verbal communication skills
Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
Keen attention to detail, especially involving checking forms and documents for proper information
Working knowledge of Microsoft Office Suite or similar software
Proficient in customer service
Knowledge of medical insurance procedures
Active listening and comprehension skills
Preferred qualifications
Excellent communication skills
Strong customer service skills
Ability to build positive relationships with customers
Apply Now
At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.
RCM Customer Service Representative (This role is 100% remote)
The Valera Health customer care representative is responsible for providing customer service and support to healthcare customers. The representative will be responsible for responding to customer inquiries, providing information about products and services, and resolving customer issues. The... representative must have excellent communication skills and be able to build positive relationships with customers. This role will report to the RCM Customer Service Team Lead.
Responsibilities
Answer incoming calls & emails from customers within a 48-hour turnaround time
Assist customers with requests for information, complaints, making appointments, and resolving issues
Collect copays and deductible payments
Maintain and update customer and referral information
Ensure patient forms contain all necessary billing information
Education and experience
This position requires a high school diploma or equivalent, but employers often prefer candidates with an associate degree or higher. Prior customer service experience a plus.
Required skills and qualifications
Strong written and verbal communication skills
Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
Keen attention to detail, especially involving checking forms and documents for proper information
Working knowledge of Microsoft Office Suite or similar software
Proficient in customer service
Knowledge of medical insurance procedures
Active listening and comprehension skills
Preferred qualifications
Excellent communication skills
Strong customer service skills
Ability to build positive relationships with customers
Apply Now