Customer Service Representative - Inbound Call Center

SP+ is an artificial intelligence company focused on creating innovative parking solutions. The Customer Service Representative will handle a high volume of inbound calls, resolve customer issues, and manage business transactions related to new customer accounts. Responsibilities Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction Handles business transactions in connection with activation of new customer accounts on a computer terminal Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar Makes financial decisions to protect/collect revenues and adjusts customer accounts Manage multiple duties at a time Deliver exceptional client service via telephone Conduct detailed research and address customer inquiries Provide quality service by comprehending procedures and continued product knowledge Enter data and customer service work on a daily routine basis Prepare activity reports to track performance across our customer base Track issues, and ensure timely delivery of solutions from support teams Complete other duties as assigned Skills 1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction High School Diploma or Equivalency Advanced multi-tasking, problem solving and organizational skills Ability to work in a fast paced work environment Positive attitude and productive, professional and courteous manner Superior telephone etiquette Ability to accomplish tasks in the most timely and efficient manner Strong written and verbal communication and interpersonal skills Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer) Benefits Medical Dental Vision Flexible spending accounts Long/short term disability Life insurance Accident insurance 401k Paid time off Company Overview SP+ (www.spplus.com) develops and integrates industry-leading technology with best-in-class operations management and support to deliver mobility solutions that enable the efficient and time-sensitive movement of people, vehicles, and personal travel belongings. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is