Customer Service Representative I - NCC - 999134 **Work from home within the Tri-County area, upon completion of onsite trainings**
Employer Industry: Higher Education
Why Consider This Job Opportunity
Salary up to $18.25 per hour
Comprehensive benefits package including tuition waiver and retirement plan
Opportunity for career advancement and growth within the organization
Work from home flexibility available after completing onsite training
Supportive and collaborative work environment
Chance to make a positive impact on student experiences
What To Expect (Job Responsibilities)
Provide exceptional customer service to students and patients across various communication channels
Assist with admissions, enrollment, registration, and financial aid processes
Navigate ERP and CRM systems to support students in their enrollment journey
Schedule patient appointments and manage electronic medical records for compliance
Ensure adherence to HIPAA regulations and university policies regarding personal information
What Is Required (Qualifications)
High School Diploma or Equivalent
Minimum of one (1) year of customer service experience
General knowledge of customer service principles and English language structure
Proficient in problem-solving, active listening, and time management skills
Ability to communicate effectively in both oral and written forms
How To Stand Out (Preferred Qualifications)
Associate or Bachelor's degree
Experience in higher education, student services, or healthcare
Knowledge of academic programs and Title IV regulations
Familiarity with Banner, Recruit, and/or Avaya systems
Bilingual proficiency in English and Spanish
#HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Apply Now
Why Consider This Job Opportunity
Salary up to $18.25 per hour
Comprehensive benefits package including tuition waiver and retirement plan
Opportunity for career advancement and growth within the organization
Work from home flexibility available after completing onsite training
Supportive and collaborative work environment
Chance to make a positive impact on student experiences
What To Expect (Job Responsibilities)
Provide exceptional customer service to students and patients across various communication channels
Assist with admissions, enrollment, registration, and financial aid processes
Navigate ERP and CRM systems to support students in their enrollment journey
Schedule patient appointments and manage electronic medical records for compliance
Ensure adherence to HIPAA regulations and university policies regarding personal information
What Is Required (Qualifications)
High School Diploma or Equivalent
Minimum of one (1) year of customer service experience
General knowledge of customer service principles and English language structure
Proficient in problem-solving, active listening, and time management skills
Ability to communicate effectively in both oral and written forms
How To Stand Out (Preferred Qualifications)
Associate or Bachelor's degree
Experience in higher education, student services, or healthcare
Knowledge of academic programs and Title IV regulations
Familiarity with Banner, Recruit, and/or Avaya systems
Bilingual proficiency in English and Spanish
#HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Apply Now