Customer Service Representative (HVAC / Residential)
For over 75 years, Smith & Keene has been a trusted provider of Heating, Air Conditioning, Electrical, Plumbing, and Generator services in the Hampton Roads area. Since 1947, we have built our reputation on quality and integrity, and we're excited to expand our services to include Northeast North Carolina. Whether you're a newcomer or a long-time resident, you'll find a supportive family at Smith & Keene.
Why Join Us?
At Smith & Keene, we pride ourselves on our team-oriented culture. Our technicians and support staff are directly employed by usno middlemen or subcontractors here! We are all dedicated to the same pursuit of excellence that has defined our company since its founding.
What We Offer:
Competitive Salary
Comprehensive Benefits Package for all our Full-Time positions!
Opportunities for Career Growth and Development
A Supportive Work Environment with Team Collaboration
We are looking for a Customer Service Representative at our Corporate office in Chesapeake, VA.
As an Customer Service Representative you will:
Be the welcoming face of Smith & Keene, engaging with customers both in-person and through phone and email interactions
Process orders with precision and care, ensuring a seamless experience for our customers
Actively listen to customer needs and provide tailored solutions that enhance their experience
Collaborate with colleagues to streamline administrative tasks and improve service delivery
Handle cashier transactions and clerical duties efficiently
Maintain accurate customer profiles and documentation to support our high standards of service
Resolve customer issues with empathy and professionalism, ensuring their needs are met
Keep customers informed about prices, scheduled work dates, and any updates
Follow up on orders to guarantee timely completion and satisfaction
Prepare receipts and shipping documents with attention to detail
What we need from you:
High School Diploma/GED or equivalent experience
Previous experience with the public in a fast-paced environment is a plus; cashier experience is also valued
Self-starter with outstanding interpersonal and communication skills, and a passion for customer service
Ability to read and interpret documents such as manuals and instructions; skilled at writing routine reports and correspondence
Strong time management skills and the ability to prioritize tasks effectively
Independent worker who exercises sound judgment and problem-solving abilities
Excellent oral and written communication skills
Proficient with computers and technology
Team player who takes direction well from management and supervisors
(Desired) HVAC industry-specific experience
How to Apply:
If you're ready to take the next step in your career with a company that values your skills and commitment, we want to hear from you!
Smith & Keene: Where Our Family Becomes Your Team!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Shift:
8 hour shift
Day shift
Work Location: In person
Apply Now
Why Join Us?
At Smith & Keene, we pride ourselves on our team-oriented culture. Our technicians and support staff are directly employed by usno middlemen or subcontractors here! We are all dedicated to the same pursuit of excellence that has defined our company since its founding.
What We Offer:
Competitive Salary
Comprehensive Benefits Package for all our Full-Time positions!
Opportunities for Career Growth and Development
A Supportive Work Environment with Team Collaboration
We are looking for a Customer Service Representative at our Corporate office in Chesapeake, VA.
As an Customer Service Representative you will:
Be the welcoming face of Smith & Keene, engaging with customers both in-person and through phone and email interactions
Process orders with precision and care, ensuring a seamless experience for our customers
Actively listen to customer needs and provide tailored solutions that enhance their experience
Collaborate with colleagues to streamline administrative tasks and improve service delivery
Handle cashier transactions and clerical duties efficiently
Maintain accurate customer profiles and documentation to support our high standards of service
Resolve customer issues with empathy and professionalism, ensuring their needs are met
Keep customers informed about prices, scheduled work dates, and any updates
Follow up on orders to guarantee timely completion and satisfaction
Prepare receipts and shipping documents with attention to detail
What we need from you:
High School Diploma/GED or equivalent experience
Previous experience with the public in a fast-paced environment is a plus; cashier experience is also valued
Self-starter with outstanding interpersonal and communication skills, and a passion for customer service
Ability to read and interpret documents such as manuals and instructions; skilled at writing routine reports and correspondence
Strong time management skills and the ability to prioritize tasks effectively
Independent worker who exercises sound judgment and problem-solving abilities
Excellent oral and written communication skills
Proficient with computers and technology
Team player who takes direction well from management and supervisors
(Desired) HVAC industry-specific experience
How to Apply:
If you're ready to take the next step in your career with a company that values your skills and commitment, we want to hear from you!
Smith & Keene: Where Our Family Becomes Your Team!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Shift:
8 hour shift
Day shift
Work Location: In person
Apply Now