Customer Service Representative APAC (Remote, Contract)
Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSE is one of the fastest-growing lead generation companies! INFUSED with drive, innovation, and integrity,
we craft demand solutions with precision to fuel our clients pipelines, every time.
We are always looking for bright, motivated people to join our team. Apply now and tap into INFUSEs growth!
The Customer Service Representative APAC (Remote, Contract) is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities and Duties
Develop and maintain relationships with a select group of named accounts to ensure campaign success
Serve as a trusted advisor for our clients and be an expert in INFUSE offerings
Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are... happy with the outcome
Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
Create and coordinate account documentation including reports, RFPs, and other recommendations
Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding
Qualifications
Minimum two years of account management and/or customer success/service experience preferred
Organized, detail-oriented, and able to manage 30+ clients at once
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Apply Now
we craft demand solutions with precision to fuel our clients pipelines, every time.
We are always looking for bright, motivated people to join our team. Apply now and tap into INFUSEs growth!
The Customer Service Representative APAC (Remote, Contract) is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities and Duties
Develop and maintain relationships with a select group of named accounts to ensure campaign success
Serve as a trusted advisor for our clients and be an expert in INFUSE offerings
Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are... happy with the outcome
Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
Create and coordinate account documentation including reports, RFPs, and other recommendations
Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding
Qualifications
Minimum two years of account management and/or customer success/service experience preferred
Organized, detail-oriented, and able to manage 30+ clients at once
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Apply Now