Customer Service Representative 2 - Remote Las Vegas, NV - Federal Government Contract Opportunity with Competitive Salary and Comprehensive Benefits
Join Our Team as a Customer Service Representative 2
Are you a motivated and customer-focused individual looking for a challenging and rewarding role? We are seeking a highly skilled Customer Service Representative 2 to join our team on a full-time remote basis. As a Customer Service Representative 2, you will be responsible for providing exceptional customer service to clients via phone and email, while working on a federal government contract. This is a unique opportunity to work with a reputable company, enjoy a competitive salary, and benefit from comprehensive health and welfare benefits.
About Our Company and Industry
Our company, CRI, is a leading provider of customer service solutions to the federal government. We pride ourselves on delivering exceptional service to our clients, and we are committed to creating a work environment that is supportive, inclusive, and rewarding. Our team is comprised of bright and motivated individuals who are passionate about delivering outstanding customer experiences.
Job Summary
As a Customer Service Representative 2, you will be responsible for providing contact center support to clients via phone and email. You will be expected to respond to customer inquiries, resolve issues, and provide information about loan operations. This is a professional, structured, and fast-paced environment, and we are looking for individuals who are able to work independently and as part of a team.
Key Responsibilities
Provide exceptional customer service to clients via phone and email
Respond to customer inquiries and resolve issues in a timely and professional manner
Use data analytics and user interviews to determine call trends and report findings to management
Rapidly escalate issues to supervisor/management as necessary
Use call scripts, messaging/email templates, and desk guides to ensure consistency and accuracy
Learn and retain necessary information to provide high-level customer service about relevant topics
Ensure the highest level of privacy and security to protect client and customer information
Participate in training and apply lessons learned to improve customer service skills
Essential Qualifications
High school diploma or GED required
1 year of contact center or related customer experience
6 months of computer experience in a business environment
Must be able to obtain and maintain a Public Trust Security Clearance
Must be a US Citizen
Minimum Internet requirements are 25mbps download and 10mbps upload to work from home
Preferred Qualifications
Bilingual - Spanish preferred
Bachelor's degree
Prior experience supporting the Small Business Administration
Knowledge, Skills, and Abilities
Friendly and professional speaking voice and patient demeanor
Outstanding attendance and punctuality
Ability to provide excellent customer service
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Compensation and Benefits
We offer a competitive salary of at least $17.20 per hour, depending on the applicable Wage Determination. In addition, cleared employees will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental, and vision premiums.
Work Environment and Company Culture
We are a remote-friendly company, and this role can be performed from the comfort of your own home. However, you must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV, as you will be required to come into the facility for security clearance and badging purposes. Our company culture is supportive, inclusive, and rewarding, and we are committed to creating a work environment that is conducive to success and growth.
Career Growth Opportunities and Learning Benefits
We are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you advance in your career. As a Customer Service Representative 2, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, and to take on new challenges and responsibilities.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch with you to discuss your qualifications further.
Apply Now
Equal Opportunity Employer
We are an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. We are committed to creating a work environment that is inclusive and respectful, and we prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Apply Now
Are you a motivated and customer-focused individual looking for a challenging and rewarding role? We are seeking a highly skilled Customer Service Representative 2 to join our team on a full-time remote basis. As a Customer Service Representative 2, you will be responsible for providing exceptional customer service to clients via phone and email, while working on a federal government contract. This is a unique opportunity to work with a reputable company, enjoy a competitive salary, and benefit from comprehensive health and welfare benefits.
About Our Company and Industry
Our company, CRI, is a leading provider of customer service solutions to the federal government. We pride ourselves on delivering exceptional service to our clients, and we are committed to creating a work environment that is supportive, inclusive, and rewarding. Our team is comprised of bright and motivated individuals who are passionate about delivering outstanding customer experiences.
Job Summary
As a Customer Service Representative 2, you will be responsible for providing contact center support to clients via phone and email. You will be expected to respond to customer inquiries, resolve issues, and provide information about loan operations. This is a professional, structured, and fast-paced environment, and we are looking for individuals who are able to work independently and as part of a team.
Key Responsibilities
Provide exceptional customer service to clients via phone and email
Respond to customer inquiries and resolve issues in a timely and professional manner
Use data analytics and user interviews to determine call trends and report findings to management
Rapidly escalate issues to supervisor/management as necessary
Use call scripts, messaging/email templates, and desk guides to ensure consistency and accuracy
Learn and retain necessary information to provide high-level customer service about relevant topics
Ensure the highest level of privacy and security to protect client and customer information
Participate in training and apply lessons learned to improve customer service skills
Essential Qualifications
High school diploma or GED required
1 year of contact center or related customer experience
6 months of computer experience in a business environment
Must be able to obtain and maintain a Public Trust Security Clearance
Must be a US Citizen
Minimum Internet requirements are 25mbps download and 10mbps upload to work from home
Preferred Qualifications
Bilingual - Spanish preferred
Bachelor's degree
Prior experience supporting the Small Business Administration
Knowledge, Skills, and Abilities
Friendly and professional speaking voice and patient demeanor
Outstanding attendance and punctuality
Ability to provide excellent customer service
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Compensation and Benefits
We offer a competitive salary of at least $17.20 per hour, depending on the applicable Wage Determination. In addition, cleared employees will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental, and vision premiums.
Work Environment and Company Culture
We are a remote-friendly company, and this role can be performed from the comfort of your own home. However, you must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV, as you will be required to come into the facility for security clearance and badging purposes. Our company culture is supportive, inclusive, and rewarding, and we are committed to creating a work environment that is conducive to success and growth.
Career Growth Opportunities and Learning Benefits
We are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you advance in your career. As a Customer Service Representative 2, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, and to take on new challenges and responsibilities.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch with you to discuss your qualifications further.
Apply Now
Equal Opportunity Employer
We are an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. We are committed to creating a work environment that is inclusive and respectful, and we prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Apply Now