Customer Service Representative - 100% Remote Texas
Do you enjoy researching and identifying ways to help people save money? Are you interested in learning more about healthcare and benefits? We are hiring Customer Service Representatives who will support in Healthcare. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of... others. We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!
RESPONSIBILITIES:
Candidates that we are looking for specifically should be able to effectively handle incoming or outgoing phone calls to patients, clients and other customers while proactively gaining patient and order information.
The ideal candidate will work closely with patients and conduct conversations on therapy changes on targeted medications
We are looking for candidates that have working knowledge in insurance, health care, requirements for dispensing, processing of referrals and providing customer education and routine assessment and problem identification.
Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
Must be able to communicate between levels of professionals with engagement with Doctors offices and Pharmacist
Will ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients
Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
Maintain supporting chronological notes that details actions taken to resolve outstanding unbilled claims
WORK AT HOME REQUIREMENTS:
High-Speed Internet With At Least 25 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
Must Live in TEXAS
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
18+ Years Old & High School Diploma/GED
Professional Positive Attitude & Courteous Telephone Etiquette
Full-Time Schedule Availability to Meet Business Needs (may include weekends)
Willing to submit a Drug Test and Background Check
BENEFITS & PERKS:
$15 Hour
Benefits Eligible After 60 Days
Access Up To 50% Of Your Pay Immediately After Your Shift
Health Insurance (Medical, Dental, Vision) & Other Benefits
Pet Insurance
Paid, Virtual Training
Remote Work Environment
Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found atwww.continuumgbl.com
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]
Apply Now
RESPONSIBILITIES:
Candidates that we are looking for specifically should be able to effectively handle incoming or outgoing phone calls to patients, clients and other customers while proactively gaining patient and order information.
The ideal candidate will work closely with patients and conduct conversations on therapy changes on targeted medications
We are looking for candidates that have working knowledge in insurance, health care, requirements for dispensing, processing of referrals and providing customer education and routine assessment and problem identification.
Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
Must be able to communicate between levels of professionals with engagement with Doctors offices and Pharmacist
Will ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients
Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
Maintain supporting chronological notes that details actions taken to resolve outstanding unbilled claims
WORK AT HOME REQUIREMENTS:
High-Speed Internet With At Least 25 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
Must Live in TEXAS
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS:
18+ Years Old & High School Diploma/GED
Professional Positive Attitude & Courteous Telephone Etiquette
Full-Time Schedule Availability to Meet Business Needs (may include weekends)
Willing to submit a Drug Test and Background Check
BENEFITS & PERKS:
$15 Hour
Benefits Eligible After 60 Days
Access Up To 50% Of Your Pay Immediately After Your Shift
Health Insurance (Medical, Dental, Vision) & Other Benefits
Pet Insurance
Paid, Virtual Training
Remote Work Environment
Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found atwww.continuumgbl.com
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]
Apply Now