Customer Service Rep (MN or WI Residents Only)
About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing... hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
This position is currently working in person, onsite at our Children's Business Center Campus in Edina Minnesota. This position will return to fully remote work.
The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.
License/Certification/Registration required? No
Education:
High School Diploma or equivalent work experience required
Experience:
3-5 years of customer service experience
Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
Working knowledge of billing and follow-up processes
Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
Knowledge of HIPAA privacy standards and PCI compliance regulations
Proficient use of systems (computer, applications, phone systems)
Basic knowledge of medical terminology
Detail-oriented, good organizational skills, and ability to be self-directed
Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
Flexibility to perform other tasks as needed in an active work environment with changing work needs
High-level problem solving, analytical, and investigational skills
Ability to learn quickly and meet continuous timelines
Exhibits behaviors consistent with principles of excellent service
Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
Physical Demands
Please click here to view the Physical Demands
The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Childrens Minnesota.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law
Apply Now
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing... hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
This position is currently working in person, onsite at our Children's Business Center Campus in Edina Minnesota. This position will return to fully remote work.
The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.
License/Certification/Registration required? No
Education:
High School Diploma or equivalent work experience required
Experience:
3-5 years of customer service experience
Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
Working knowledge of billing and follow-up processes
Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
Knowledge of HIPAA privacy standards and PCI compliance regulations
Proficient use of systems (computer, applications, phone systems)
Basic knowledge of medical terminology
Detail-oriented, good organizational skills, and ability to be self-directed
Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
Flexibility to perform other tasks as needed in an active work environment with changing work needs
High-level problem solving, analytical, and investigational skills
Ability to learn quickly and meet continuous timelines
Exhibits behaviors consistent with principles of excellent service
Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
Physical Demands
Please click here to view the Physical Demands
The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Childrens Minnesota.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law
Apply Now