Customer Service Partner (Baltimore, MD, US, 21202)
Job Purpose: You will be responsible for managing and resolving client requests and issues across multiple channels and segments while at the same time liaising with the Direct Sales Force to support Allianz Trade Americas in business production.
Key Responsibilities:
Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
Responsible for managing collection of past due invoices and other policy items for assigned portfolio
Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
Support implementation of Voice of the Customer initiatives in the region.
Key Experience:
Strong people skills and ability to manage external customers including broker partners and internal agents
High level of organization
High level of computer literacy with an ability to quickly acclimate to new systems.
Prior customer service experience
Key Skills:
Exceptional internal & external client service mentality
Excellent trouble shooting skills
Ability to assimilate and apply information from multiple functions
Excellent written and verbal communication skills
Excellent technical and analytical skills
Proven ability to manage multiple work functions in a high volume setting
Self motivated & team player
Key Requirements:
Bachelor’s Degree required
1-2 years of Customer service or administrative experience
Spanish speaking is a plus
Highly computer literate with proficiency in Word, Excel and similar software
Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.
#LI-BG1 #LI-REMOTE Only meet some of the criteria? Please apply anyway – we want to hear from you!
Total Compensation Range:
$55,000-$65,000
Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.
Benefits:
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
· Competitive compensation
· Annual bonus eligibility and/or commission structure opportunities
· 401(k) discretionary match of up to 6%
· Flexible work schedules
· Health and wellness benefits
· Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
· Tuition Reimbursement
· Family care resources, including fertility and adoption benefits
Learn more about our benefits here:
https://rcmd-connect.com/allianztrade/
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
Commitment to Diversity, Equity, and Inclusion
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religon, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
#LI-BG1 #LI-REMOTE
Apply To This Job
Key Responsibilities:
Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
Responsible for managing collection of past due invoices and other policy items for assigned portfolio
Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
Support implementation of Voice of the Customer initiatives in the region.
Key Experience:
Strong people skills and ability to manage external customers including broker partners and internal agents
High level of organization
High level of computer literacy with an ability to quickly acclimate to new systems.
Prior customer service experience
Key Skills:
Exceptional internal & external client service mentality
Excellent trouble shooting skills
Ability to assimilate and apply information from multiple functions
Excellent written and verbal communication skills
Excellent technical and analytical skills
Proven ability to manage multiple work functions in a high volume setting
Self motivated & team player
Key Requirements:
Bachelor’s Degree required
1-2 years of Customer service or administrative experience
Spanish speaking is a plus
Highly computer literate with proficiency in Word, Excel and similar software
Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.
#LI-BG1 #LI-REMOTE Only meet some of the criteria? Please apply anyway – we want to hear from you!
Total Compensation Range:
$55,000-$65,000
Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.
Benefits:
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
· Competitive compensation
· Annual bonus eligibility and/or commission structure opportunities
· 401(k) discretionary match of up to 6%
· Flexible work schedules
· Health and wellness benefits
· Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
· Tuition Reimbursement
· Family care resources, including fertility and adoption benefits
Learn more about our benefits here:
https://rcmd-connect.com/allianztrade/
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
Commitment to Diversity, Equity, and Inclusion
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religon, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
#LI-BG1 #LI-REMOTE
Apply To This Job