Customer Service Coordinator

Interior Logic Group, Inc. is a company that empowers associates through diversity and teamwork. The Customer Service Coordinator role focuses on creating a quality customer service experience by handling inbound and outbound calls, scheduling, resolving issues, and ensuring customer satisfaction.ResponsibilitiesFields customer questions and concerns in a professional manner utilizing all resources availableStrives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documentedEnsures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomesProvides customers with production and service informationSchedules customer installations according to established processesMakes post-installation follow up calls ensuring the installation experience was one that delights customersRoutes customer calls to appropriate department or resourceKeeps informed of new processes and policiesFields customer service inquires in a professional manner and determines customer requirements and expectationsDevelops, qualifies, and effectively promotes products and servicesIllustrates knowledge of features and benefits of various Crew2 programsPresents pricing, credit, and terms information in accordance with standard proceduresCreates a positive customer experience to help generate sales and repeat businessProcesses customer information accurately and according to processUses available tools for monitoring and tracking informationParticipates in and supports the Contact Center Service and Sales team in a way that allows people to be their bestSkillsHigh school diploma or GEDProblem resolution skills and strong customer service skillsDetail oriented with high level of accuracyTeam player with the ability to multitaskExperienced in Microsoft applicationsExcellent oral and written communication skillsCall or contact center experienceBenefitsFull benefitsCompetitive PTORemote Fridays after trainingCompany OverviewPowered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry. It was founded in 2013, and is headquartered in Marietta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is http://interiorlogicgroup.com/.



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