Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

Accredo Specialty Pharmacy is a part of The Cigna Group, focusing on innovative pharmacy and care solutions. The Customer Service Associate Representative plays a crucial role in patient care, responding to inquiries with empathy and assisting patients with their pharmacy benefits and prescription needs. Responsibilities Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively Using expert listening skills to address patient questions and concerns empathetically and document all interactions Assisting patients with prescription refills, scheduling shipments and addressing billing questions Skills High School Diploma / GED required General PC knowledge including Microsoft Office and outlook Excellent communication skills (verbal and written) Empathetic and genuine customer service skills Candidates must live on the island of Oahu This is a hybrid role and requires the ability to work in person If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload 1 year of relevant call center experience preferred 1 year Previous medical insurance or pharmacy experience preferred Benefits Medical Vision Dental Well-being and behavioral health programs 401(k) Company paid life insurance Tuition reimbursement A minimum of 18 days of paid time off per year Paid holidays Company Overview Accredo® Specialty Pharmacy goes beyond the prescription, it provides deeply personalized care for individuals living with chronic, complex, and rare conditions that require specialty medications. It was founded in 1996, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Accredo Specialty Pharmacy has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2023, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.