Customer Service Agent - Hybrid Model (remotely & onsite)
Drive excellence in sales and operations! Join Swiss WorldCargo to deliver top-tier customer service, optimize cargo operations, and build lasting client relationships.
Be the crucial link ensuring quality, compliance, and efficiency while representing Swiss WorldCargos commitment to ambition, responsibility, and empathy.
Ready to elevate your career?
Tasks
The Customer Service Agent is responsible for:
Efficiently manage customer requests for information, reservations, irregularities, and capacity by using several channels of communication
Support marketing communication to foster positive customer awareness on SWC news & services
Maintain & strengthen close customer relationship at all levels
Ensure correct billing to customer by controlling bookings and Air Waybills & make corrections
Strengthen outdoor sales efforts by supporting in rate quotations, ad hoc rate negotiations, market intelligence, reports
Prioritizes workloads to enable swift & competent response to internal & external inquiries.
Coordinate with warehouse and ground handling agents or load control to ensure operations run smooth
Participate in other duties as assigned
Requirements
The ideal Customer Service Agent should meet the following requirements:
Associates degree preferred
IT applications: Good MS office user knowledge: Word, Excel, PowerPoint
Logistics or customer service training is an asset
Experience in customer service and/or operations
Ideally experienced in air cargo / logistics and/or aviation environment
Good command of French and English language: fluent in speaking and writing
Any other languages are of advantage
Good interpersonal communication skills verbal and written (email, letter, internet)
Professional attitude with internal and external interfaces
Impeccable customer service attitude
Initiative, reliable and quality oriented working attitude
Flexibility to work on different functions within the department
Willingness and ability to travel
CV/Resume and Cover Letter required
Company will not provide relocation assistance
About Swiss International Air Lines AG
Its the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment one in which, wherever you are, youll always feel: Truly SWISS .... where people matter.
Apply Now
Be the crucial link ensuring quality, compliance, and efficiency while representing Swiss WorldCargos commitment to ambition, responsibility, and empathy.
Ready to elevate your career?
Tasks
The Customer Service Agent is responsible for:
Efficiently manage customer requests for information, reservations, irregularities, and capacity by using several channels of communication
Support marketing communication to foster positive customer awareness on SWC news & services
Maintain & strengthen close customer relationship at all levels
Ensure correct billing to customer by controlling bookings and Air Waybills & make corrections
Strengthen outdoor sales efforts by supporting in rate quotations, ad hoc rate negotiations, market intelligence, reports
Prioritizes workloads to enable swift & competent response to internal & external inquiries.
Coordinate with warehouse and ground handling agents or load control to ensure operations run smooth
Participate in other duties as assigned
Requirements
The ideal Customer Service Agent should meet the following requirements:
Associates degree preferred
IT applications: Good MS office user knowledge: Word, Excel, PowerPoint
Logistics or customer service training is an asset
Experience in customer service and/or operations
Ideally experienced in air cargo / logistics and/or aviation environment
Good command of French and English language: fluent in speaking and writing
Any other languages are of advantage
Good interpersonal communication skills verbal and written (email, letter, internet)
Professional attitude with internal and external interfaces
Impeccable customer service attitude
Initiative, reliable and quality oriented working attitude
Flexibility to work on different functions within the department
Willingness and ability to travel
CV/Resume and Cover Letter required
Company will not provide relocation assistance
About Swiss International Air Lines AG
Its the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment one in which, wherever you are, youll always feel: Truly SWISS .... where people matter.
Apply Now