Customer Service Agent English Speaking REMOTE
Customer Service Agent English Speaking REMOTE Job Type: Full Time – Work from Home Hours: Vary from 8:00 am -10:00 pm (Open availability) M-Sun Salary: $17.00 CAD About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet , Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Duties / Responsibilities / Essential Functions: Receive English inbound calls Place outbound calls to existing English clients and customers Answer questions from English customers and forward messages to clients Meet Quality Assurance requirements and other key performance metrics Maintaining a working knowledge of company products, services, and promotions for our clients Required Knowledge /Skills / Abilities / Qualifications: Excellent interpersonal, written, and oral communication skills Flexible availability (we are a 24/7 call center) English candidate required for this position Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment Ability to learn and navigate new software quickly Goal-oriented with professional work ethics Basic knowledge of Microsoft Office Leadership skills Reliable transportation Previous Customer Service experience Customer Service: 1 year (Preferred) WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children. Originally posted on Himalayas