Customer Service Agent (Airport)

Your Next Step in Westfield Key Information • Employer: Southwest Airlines (Hiring in Westfield) • Position: Customer Service Agent (Flexible/Contract, Westfield) • Location: Westfield, MA • This Westfield-based role is an excellent opportunity for professionals skilled in Customer Service. • Our Southwest Airlines team in Westfield, MA is growing. • Benefit from working in Westfield, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry. What You Get • Compensation: $18-$27/Hour (approx. $48k/Year) • Benefits: This role offers competitive pay. • Flexible contract/gig opportunity in Westfield. Day-to-Day • Apply your Customer Service skills at our Westfield location. Join the Southwest Airlines ground team! We are seeking a friendly, high-energy Customer Service Agent to provide legendary hospitality to our customers at the ticket counter, gates, and baggage service office. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for checking in customers, issuing boarding passes, tagging and handling baggage, boarding flights, and resolving passenger issues with a 'Servant's Heart'. You are the first and last impression of Southwest's 'LUV' culture for our customers. Qualifications & Requirements: Applicants must be at least 18 years old and legally authorized to work in the US. A High School Diploma or GED is required. 1+ year of customer service experience is strongly preferred. Must be able to stand for long periods and lift baggage up to 70 lbs. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts (e.g., 4:00 AM) for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments as our operation runs 24/7. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $26.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Southwest Airlines.