Customer Service Advocate II - Baltimore/Washington Metro Area Only (Remote)
About the position Responsibilities • Answer member, provider, and broker inquiries via telephone regarding product information, benefits, claims resolution, eligibility, and billing questions. • Provide first-level problem resolution by gathering and researching information related to inquiries. • Examine claim submissions for accuracy and validate customer understanding of information. • Document all client interactions according to established departmental procedures. • Prioritize workflow and multitask efficiently in a fast-paced environment. • Deliver accurate information to customers in accordance with performance goals and objectives. • Maintain customer advocate records and guide customers to appropriate resources or programs. • Participate in system testing and ongoing education related to new services and industry topics. Requirements • High School Diploma or GED. • 3 years of customer service experience. • Demonstrated skills as an empathetic and compassionate communicator. • Ability to quickly gain customer trust and confidence. • Demonstrated PC navigation and data entry skills. • Strong interpersonal communication skills. • Good oral and written communication skills. Nice-to-haves • 3 years experience in a call center customer service role. • Experience with medical or insurance terminology. Benefits • 401(k) • 401(k) matching Apply tot his job