Customer Service & Administrative Assistant

Think Academy US is a newly established education technology company focused on providing PreK-12 extra-curricular learning services. They are seeking a Customer Service & Administrative Assistant to support the customer success journey, ensuring that parents receive timely and professional assistance across various communication channels.ResponsibilitiesRespond to parent inquiries via phone, email, and in personProvide information about courses, schedules, and enrollmentAssist with resolving basic customer service issuesManage scheduling and class coordinationMaintain student records and administrative documentsSupport attendance tracking and operational reportsAssist with preparing materials for classes and eventsSupport enrollment and registration processesAssist with payment tracking and administrative follow-upsHelp coordinate marketing events and educational activitiesProvide general operational support to ensure smooth center operationsSkillsBachelor's degree or above, has a strong interest in Education-related fieldsQuick to learn and master the basic knowledge required for work, with a strong sense of customer serviceStrong sense of responsibility and problem-solving skillsBilingual proficiency in both English and Mandarin is required1–3 years of experience in the sales or education-related customer service fields is a plus, but not requiredCompany OverviewThink Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. It was founded in 2019, and is headquartered in San Jose, California, US, with a workforce of 51-200 employees. Its website is http://www.thethinkacademy.com.Company H1B SponsorshipThink Academy U.S has a track record of offering H1B sponsorships, with 14 in 2025, 9 in 2024, 17 in 2023, 6 in 2022, 14 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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