Customer Operations Specialist (Part-Time, Remote Job) – Indeed Jobs US

September 13, 2025
Job Posting for Customer Operations Specialist (Part-Time, Remote) at RaffleLink

Customer Operations Specialist (Part-Time, Remote)
About RaffleLink
RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our platform offers:

Easy-to-use raffle creation and management tools
Secure payment processing
Automated ticket generation and distribution
Real-time reporting and analytics
Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the candidate.
Key Responsibilities:

Manage customer support via email and phone
Handle inbound sales inquiries
Create user guides and documentation
Assist in developing outbound sales strategies (with potential commission structure)
Learn and advise on Australian raffle regulations
Become an expert in RaffleLink's platform and features
Manage and resolve support tickets efficiently
Guide clients through permit applications and raffle setup processes
Stay updated on industry trends and regulatory changes
Contribute to various projects as needed


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Apply Now