Customer Operations Specialist (Part-Time, Remote, Asia Time Zone)
About Moreta
Moreta is a fast-growing fintech startup building a digital wallet for travelers, expats, and locals across Southeast Asia. We make it easy to load funds, pay with QR at merchants, and manage money across borders. As a YC-backed company, we’re moving fast and obsessed with giving our users a seamless, trustworthy experience.
We’re looking for a part-time Customer Operations Specialist to join our team. You’ll be the first point of contact for our users — answering support messages, reviewing KYC, solving problems, and escalating issues when needed. This is a critical role that directly impacts customer trust and satisfaction.
What You’ll Do
• Respond to user inquiries through Intercom chat and support email.
• Conduct KYC verification on new users and ensure compliance with regulatory requirements.
• Troubleshoot issues and provide timely, empathetic solutions.
• Escalate complex cases to the appropriate team (engineering, compliance, etc.) when necessary.
• Handle sensitive financial and personal data with the highest level of confidentiality.
• Maintain accurate support documentation and report recurring issues.
• Work remotely in Asia time zones to align with our users.
What We’re Looking For
• Excellent written and spoken English communication skills.
• Prior experience in financial institutions, fintech, or payment apps.
• Experience handling sensitive or regulated information (KYC, AML, personal data).
• Strong problem-solving skills and the ability to work under pressure.
• Empathy and professionalism when dealing with customers.
• Good judgment on when to escalate issues vs. when to resolve independently.
• Availability to work part-time hours (with potential to grow into a larger role).
Why Join Us
• Be part of a YC-backed fintech startup at an early stage — your work will have direct impact.
• Flexible remote work in Asia time zones.
• Opportunity to grow with the company as we expand across Southeast Asia.
• Work with a small, ambitious, and supportive team passionate about building financial infrastructure.
Apply tot his job
Apply To this Job
Moreta is a fast-growing fintech startup building a digital wallet for travelers, expats, and locals across Southeast Asia. We make it easy to load funds, pay with QR at merchants, and manage money across borders. As a YC-backed company, we’re moving fast and obsessed with giving our users a seamless, trustworthy experience.
We’re looking for a part-time Customer Operations Specialist to join our team. You’ll be the first point of contact for our users — answering support messages, reviewing KYC, solving problems, and escalating issues when needed. This is a critical role that directly impacts customer trust and satisfaction.
What You’ll Do
• Respond to user inquiries through Intercom chat and support email.
• Conduct KYC verification on new users and ensure compliance with regulatory requirements.
• Troubleshoot issues and provide timely, empathetic solutions.
• Escalate complex cases to the appropriate team (engineering, compliance, etc.) when necessary.
• Handle sensitive financial and personal data with the highest level of confidentiality.
• Maintain accurate support documentation and report recurring issues.
• Work remotely in Asia time zones to align with our users.
What We’re Looking For
• Excellent written and spoken English communication skills.
• Prior experience in financial institutions, fintech, or payment apps.
• Experience handling sensitive or regulated information (KYC, AML, personal data).
• Strong problem-solving skills and the ability to work under pressure.
• Empathy and professionalism when dealing with customers.
• Good judgment on when to escalate issues vs. when to resolve independently.
• Availability to work part-time hours (with potential to grow into a larger role).
Why Join Us
• Be part of a YC-backed fintech startup at an early stage — your work will have direct impact.
• Flexible remote work in Asia time zones.
• Opportunity to grow with the company as we expand across Southeast Asia.
• Work with a small, ambitious, and supportive team passionate about building financial infrastructure.
Apply tot his job
Apply To this Job