**Customer Happiness Manager (Education) – Building Lasting Relationships with Families at blithequark**

Are you passionate about education and customer satisfaction? Do you believe in the power of relationships in driving business growth and customer loyalty? If so, we invite you to join blithequark, a leading provider of STEM education programs, as our Customer Happiness Manager (Education). In this entrepreneurial and proactive role, you will be responsible for nurturing a community of passionate families, building lasting relationships, and driving business growth through customer feedback and input. **About blithequark** blithequark is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. We believe that every child deserves access to high-quality education and opportunities to develop their skills and interests. Our programs are designed to inspire curiosity, creativity, and critical thinking, and to provide a safe and supportive environment for children to learn and grow. **Responsibilities** As our Customer Happiness Manager (Education), you will be responsible for: * Communicating with customers via phone, email, and chat to provide support and build lasting relationships * Handling customer-related administrative duties, including data entry and reporting, assisting with programming and scheduling * Nurturing the community of blithequark families through creative initiatives beyond regular communications, such as newsletters and social media * Assisting with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements * Hiring, training, and managing an additional team member to delegate the responsibilities above **Qualifications** To be successful in this role, you will need: * Empathetic problem-solving skills with excellent written and verbal communication skills * Skilled at building long-term relationships and proactive in improving processes * Purposeful and driven, passionate about achieving results and making an impact * Positive attitude, solution-oriented mindset, and accountability in commitments * Open to feedback, continuously learning, and a team player who values empathy and compassion * At least 5 years of experience in customer support or marketing * Extensive experience in the NYC parenting or education market is a plus **Cultural Fit** We are searching for professionals who are not just skilled but also deeply align with our core values. At blithequark, our 'Ways of Being' guide everything we do: * We are purposeful in our actions, always asking "why" to cultivate inner motivation * We ask "how to make it work" before wondering "if it will be possible" * Our decisions are grounded in data and logic * We are accountable and disciplined * We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth * We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses * We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion If these values speak to you, see how you align with our complete 'Ways of Being' at [www.blithequark.co/value]( **To Apply** Please submit your resume and cover letter, including your response to this client prompt: "We are reconsidering camps for our 4-year-old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7-year-old enrolled!" If you have a special reason for applying to this position, please share it directly with us at [[email protected]](mailto:[email protected]). **blithequark, Inc. is an equal opportunity employer** Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws. **Why Join blithequark?** As a member of our team, you will have the opportunity to: * Work with a talented and passionate team of educators and professionals who are dedicated to making a difference in the lives of children * Develop your skills and expertise in customer support, marketing, and education * Contribute to the growth and success of a leading provider of STEM education programs * Enjoy a dynamic and supportive work environment that values empathy, compassion, and teamwork * Participate in ongoing professional development and training opportunities to enhance your skills and knowledge * Enjoy a competitive compensation package, including benefits and perks that support your well-being and career growth **How to Apply** To apply for this exciting opportunity, please submit your resume and cover letter, including your response to the client prompt above. We look forward to hearing from you and learning more about your qualifications and experience. What We Offer At blithequark, we are committed to providing a comprehensive benefits package that supports the well-being and career growth of our employees. Our benefits include: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Professional development and training opportunities * Access to cutting-edge technology and resources * Collaborative and supportive work environment * Opportunities for career growth and advancement Why Work at blithequark? At blithequark, we are passionate about education and customer satisfaction. We believe that every child deserves access to high-quality education and opportunities to develop their skills and interests. Our programs are designed to inspire curiosity, creativity, and critical thinking, and to provide a safe and supportive environment for children to learn and grow. As a member of our team, you will have the opportunity to make a meaningful impact in the lives of children and families. You will be part of a talented and passionate team of educators and professionals who are dedicated to making a difference in the world. How to Apply To apply for this exciting opportunity, please submit your resume and cover letter, including your response to the client prompt above. We look forward to hearing from you and learning more about your qualifications and experience. Equal Opportunity Employer blithequark, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws. Apply Now To apply for this exciting opportunity, please submit your resume and cover letter, including your response to the client prompt above. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job