Customer Growth Account Executive, Commercial

Klaviyo is a company that empowers creators to own their destiny through innovative technology. The Customer Growth Account Executive role focuses on driving customer cross-sell and upsell initiatives while collaborating with various teams to enhance customer value and long-term relationships.ResponsibilitiesWork cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realizationEngage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features aloneIdentify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo’s footprint in existing accountsBuild and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluationsApply consultative selling and ROI‑backed business cases using core e‑commerce/SMB metrics; tailor assets (decks, case studies) and demos to discovery insights to drive executive alignment and decision qualityMaintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and 'why/why not,' with timely updates that support predictable roll‑ups to leadershipNegotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationaleConsistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocksPerform other related duties as assignedSkillsExcellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and valuesClear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiencesConsultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business caseAnalytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impactMulti‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plansStrategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mappingPipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborationsNegotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomesCollaborative selling and cross‑functional quarterbacking across BDRs, SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarityTools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong, with strong SFDC hygiene for forecasting and deal strategyGrowth mindset; actively seeks feedback, invests in enablement, and shares best practices to raise team performance in a high‑paced environment1+ years of Business Development experience with strong performance1+ years of Account Executive/closing experience in a sales role preferredExperience within SaaS/MarTech, a plusA Bachelor's degree or above, a plusBenefitsParticipation in the company’s annual cash bonus planVariable compensation (OTE) for sales and customer success rolesEquitySign-on paymentsA comprehensive range of health, welfare, and wellbeing benefits based on eligibilityCompany OverviewKlaviyo is an automation and email platform designed to help grow businesses. It was founded in 2012, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.klaviyo.com.Company H1B SponsorshipKlaviyo has a track record of offering H1B sponsorships, with 47 in 2025, 29 in 2024, 24 in 2023, 27 in 2022, 21 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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