Customer Experience Director
We're looking for a talented Digital Product Owner to join our team at CIGNA. In this role, you'll be responsible for defining and delivering solutions that create value for stakeholders while balancing user needs, business objectives, and technical capabilities.
About the Job
This is a high-profile, high-impact opportunity to lead a major part of our strategic agenda on our flagship digital property. The ideal candidate will have a history of collaborating with a broad matrix of Product Owners, UX Designers, Content Strategists, Project Managers/Scrum Masters, business requestors, and subject matter experts (SMEs).
Main Responsibilities
Liaison between stakeholders, development teams, UX and content teams
Communicate and collaborate effectively with team members to achieve project goals
Nurture ideas and solutions and contribute towards determining roadmap objectives for products in the creation phase
Support the development team as product SME throughout the entire development process
Lead meetings to identify issues and fixes for projects across teams
Assist in the establishment of features, their priority, acceptance criteria and participate in sizing exercises
Identify, communicate, escalate and resolve team dependencies and impediments with stakeholders
Requirements
2+ years experience working in Web Product Ownership
2+ years' experience building digital customer-facing products, at scale
2+ years' experience building customer-centric digital experiences (B2C)
2+ years' experience with Agile processes and Kanban
Proven track record of successfully shipping superior digital products
Able to effectively translate digital strategy into discrete deliverables
Strong working knowledge of all key functional areas, including usability, UX, design, marketing, and information architecture; able to collaborate with front-end development and software architecture teams on delivery
Detailed-orientated and thorough, with strong execution skills and ability to deliver and measure results in a complex and fluid environment
Understands 'the art of compromise,' with an ability to articulate both business and marketing needs as well as desired end-user experience; able to provide practical, useful input on design, experience, and technical decisions
Excellent communication and interpersonal skills are required
Displays a growth mindset and a bias towards action
Knowledgeable in modern web architecture and development, responsive web design, mobile web patterns, performance optimization, SEO, and analytics
Apply Now
About the Job
This is a high-profile, high-impact opportunity to lead a major part of our strategic agenda on our flagship digital property. The ideal candidate will have a history of collaborating with a broad matrix of Product Owners, UX Designers, Content Strategists, Project Managers/Scrum Masters, business requestors, and subject matter experts (SMEs).
Main Responsibilities
Liaison between stakeholders, development teams, UX and content teams
Communicate and collaborate effectively with team members to achieve project goals
Nurture ideas and solutions and contribute towards determining roadmap objectives for products in the creation phase
Support the development team as product SME throughout the entire development process
Lead meetings to identify issues and fixes for projects across teams
Assist in the establishment of features, their priority, acceptance criteria and participate in sizing exercises
Identify, communicate, escalate and resolve team dependencies and impediments with stakeholders
Requirements
2+ years experience working in Web Product Ownership
2+ years' experience building digital customer-facing products, at scale
2+ years' experience building customer-centric digital experiences (B2C)
2+ years' experience with Agile processes and Kanban
Proven track record of successfully shipping superior digital products
Able to effectively translate digital strategy into discrete deliverables
Strong working knowledge of all key functional areas, including usability, UX, design, marketing, and information architecture; able to collaborate with front-end development and software architecture teams on delivery
Detailed-orientated and thorough, with strong execution skills and ability to deliver and measure results in a complex and fluid environment
Understands 'the art of compromise,' with an ability to articulate both business and marketing needs as well as desired end-user experience; able to provide practical, useful input on design, experience, and technical decisions
Excellent communication and interpersonal skills are required
Displays a growth mindset and a bias towards action
Knowledgeable in modern web architecture and development, responsive web design, mobile web patterns, performance optimization, SEO, and analytics
Apply Now