Customer Experience Associate – Call Center
Job Description:
• Receive inbound communications from customers via multiple channels including phone, chat, email and text and provide positive customer experiences while adhering to quality standards and real-time first call resolution.
• Enter accurate and complete documentation of all customer interactions into the business application.
• Review open work orders, research, and make outbound calls, emails, texts, and chats to customers to identify and resolve potential issues.
• Discuss our referral program as well as new products and offerings with our customers.
• Increase our service level by achieving individual call metrics which are reviewed on an ongoing basis.
Requirements:
• High School Diploma or equivalent
• One year of relevant customer service experience in an omnichannel or multichannel call center environment
• Strong verbal and written communication skills to effectively handle inquiries and resolve issues
• Demonstrate empathy and patience, especially when dealing with irate or frustrated customers
• Use customer data to personalize interactions, ensuring customers feel valued and understood
• Provide consistent service quality across all channels, maintaining the same level of professionalism and support
• Excellent spelling/grammar.
• Able to meet all customer deadlines (both internal and external)
Benefits:
• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)
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• Receive inbound communications from customers via multiple channels including phone, chat, email and text and provide positive customer experiences while adhering to quality standards and real-time first call resolution.
• Enter accurate and complete documentation of all customer interactions into the business application.
• Review open work orders, research, and make outbound calls, emails, texts, and chats to customers to identify and resolve potential issues.
• Discuss our referral program as well as new products and offerings with our customers.
• Increase our service level by achieving individual call metrics which are reviewed on an ongoing basis.
Requirements:
• High School Diploma or equivalent
• One year of relevant customer service experience in an omnichannel or multichannel call center environment
• Strong verbal and written communication skills to effectively handle inquiries and resolve issues
• Demonstrate empathy and patience, especially when dealing with irate or frustrated customers
• Use customer data to personalize interactions, ensuring customers feel valued and understood
• Provide consistent service quality across all channels, maintaining the same level of professionalism and support
• Excellent spelling/grammar.
• Able to meet all customer deadlines (both internal and external)
Benefits:
• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)
Apply tot his job
Apply To this Job