Customer Experience Ambassador - Retail Operations
Join Our Team of Excellence: Unlock a Rewarding Career in Customer Service At Renewal by Andersen, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Ambassador - Retail Operations, you'll be the face of our brand, providing top-notch service, managing order processing, and ensuring seamless scheduling. Enjoy a hybrid work model with 3 days on-site and 2 days remote in Jessup, MD, plus a competitive salary and comprehensive benefits package.
About the Position
The Customer Experience Ambassador - Retail Operations will be responsible for:
Responding to customer inquiries and resolving issues with professionalism and empathy
Processing complex orders with 100% accuracy, from intake to filing
Updating customer management systems to ensure data integrity
Clarifying, diagnosing, and resolving customer order issues in a timely manner
Scheduling appointments with homeowners and creating packets for sales fulfillment
Handling permits, inspections, and preparing customer correspondence
Identifying areas for improvement and implementing process enhancements
Communicating order fulfillment information to internal stakeholders and providing customer feedback
Administering programs, such as customer referral initiatives
Training colleagues on office and customer service processes
Creating purchase orders, processing payments, and processing receipts as needed
Requirements
High school diploma or equivalent, plus 2-4 years of work experience in order processing or a related field
Demonstrated proficiency in word processing, spreadsheet software, and general computer skills
Excellent phone etiquette, verbal skills, and problem-resolution abilities
Intermediate writing skills and attention to detail
Able to determine customer needs and assist in resolving issues
Nice-to-Haves
Benefits
Medical, Dental, Vision, and Life Insurance
Health Savings Account contributions
Paid holidays, PTO, and 401(k) plan with company contributions
Professional development and tuition reimbursement opportunities
Charity contributions and nationwide career opportunities
Profit-sharing target of $4,000 per eligible employee, prorated as appropriate
Ready for a Rewarding Career?
This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to Apply Now and join our team of excellence!
Apply Now
About the Position
The Customer Experience Ambassador - Retail Operations will be responsible for:
Responding to customer inquiries and resolving issues with professionalism and empathy
Processing complex orders with 100% accuracy, from intake to filing
Updating customer management systems to ensure data integrity
Clarifying, diagnosing, and resolving customer order issues in a timely manner
Scheduling appointments with homeowners and creating packets for sales fulfillment
Handling permits, inspections, and preparing customer correspondence
Identifying areas for improvement and implementing process enhancements
Communicating order fulfillment information to internal stakeholders and providing customer feedback
Administering programs, such as customer referral initiatives
Training colleagues on office and customer service processes
Creating purchase orders, processing payments, and processing receipts as needed
Requirements
High school diploma or equivalent, plus 2-4 years of work experience in order processing or a related field
Demonstrated proficiency in word processing, spreadsheet software, and general computer skills
Excellent phone etiquette, verbal skills, and problem-resolution abilities
Intermediate writing skills and attention to detail
Able to determine customer needs and assist in resolving issues
Nice-to-Haves
Benefits
Medical, Dental, Vision, and Life Insurance
Health Savings Account contributions
Paid holidays, PTO, and 401(k) plan with company contributions
Professional development and tuition reimbursement opportunities
Charity contributions and nationwide career opportunities
Profit-sharing target of $4,000 per eligible employee, prorated as appropriate
Ready for a Rewarding Career?
This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to Apply Now and join our team of excellence!
Apply Now