**Customer Experience Ambassador – Centurion Lounge Concierge at blithequark**

At blithequark, we're dedicated to crafting exceptional experiences for our esteemed Card Members. As a Customer Experience Ambassador, you'll be the face of our brand, delivering unparalleled service and creating lasting impressions in the Centurion Lounge at Denver Airport. This is an extraordinary opportunity to join a dynamic team that's passionate about making Membership come to life every day. **About blithequark** blithequark is a 175-year-old company built on a rich history of innovation, shared values, and Leadership Behaviors. Our commitment to backing our customers, communities, and colleagues is unwavering, and we're dedicated to providing comprehensive support for your holistic well-being and career growth. As part of Team blithequark, you'll experience a powerful backing that empowers you to thrive professionally and personally. **The Role of the Customer Experience Ambassador** As a Customer Experience Ambassador, you'll be responsible for delivering superior service to our Card Members visiting the Centurion Lounge. You'll be the ambassador of our brand, acting as a consultant to tailor our products and services to meet the immediate needs of our Card Members. Your passion for delivering extraordinary service will make a lasting impact on our customers, deepening their relationship with blithequark and making them loyal enthusiasts. **Key Responsibilities:** • Welcome and provide access to our Card Members upon arrival at reception • Be accountable and take ownership of the customer's experience from beginning to end • Create innovative ways to resolve customers' issues or concerns, ultimately winning their brand loyalty • Employ the Customer First philosophy in meeting customers' needs and expectations • Provide concierge and lifestyle recommendations • Offer travel consultation and minimal reservation assistance • Accommodate needs of our Card Members by partnering with our food and beverage lounge partners • Maintain a positive attitude and exhibit utmost professionalism in all interactions **Minimum Qualifications:** • A minimum of 1-year recent experience servicing premium customers • Passion for servicing customers with proactive solutions • Exceptional communication skills, delighting the customer with every single interaction • The ability to listen to the customer's needs, offering confident recommendations, and resulting in high satisfaction from the customer • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions • Ability to rely on and collaborate with colleagues in a fast-paced, team environment • Ability to make decisions quickly and effectively, putting the Card Members' experience at the forefront • Resourcefulness and ability to use the Internet effectively in a face-to-face customer environment • Ability to utilize and switch from multiple technology platforms with ease • Adaptability and resilience in an ever-changing environment • Ability to work flexible shifts, including nights, weekends, and holidays • Light to moderate lifting may be required for certain job tasks **Preferred Qualifications:** • Minimum of 1-year recent experience servicing premium customers • Airline, lounge, or travel industry experience, including reservation experience **What We Offer:** • Competitive hourly pay range: $25.50 to $26.75 + bonus + benefits • Comprehensive benefits package, including: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements + 20+ weeks paid parental leave for all parents, regardless of gender + Free access to global on-site wellness centers staffed with nurses and doctors + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Why Join blithequark?** • Be part of a dynamic team that's passionate about delivering exceptional experiences • Enjoy a comprehensive benefits package that supports your holistic well-being • Experience a flexible working model that empowers you to thrive personally and professionally • Grow your career with opportunities for development and advancement • Join a company that's committed to diversity, equity, and inclusion **Equal Opportunity Employer** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve. **How to Apply** If you're passionate about delivering exceptional experiences and making Membership come to life every day, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply for this job