Customer Community Manager Internship

Our Story So Far:Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.In less than 5 years, Pigment has grown to over 480 employees across offices in New York, Toronto, London, Paris and soon San Francisco, and attracted a total of $393M in investment from some of the top Venture Capital firms globally. We serve a range of leading global brands like Figma, Coca-Cola, Unilever, Deliveroo and Klarna to name a few! What you'll do Support the growth and engagement level of Pigment’s online community.Review community content and identify help topics or relevant posts that need to be created.Maintain a regular badging process to recognize user achievements.Create and manage a list of users for potential community spotlights.Track and organize unanswered posts in a structured format.Research and assess community tooling improvements.Compare Pigment’s community with other online communities to identify areas for improvement.Assist in planning and hosting virtual and in-person community events.Help update and document core community processes.Collaborate with Marketing, Product, and Customer Experience teams to share insights and feedback.Work from within the customer success team to bring value to our global client base. Who you are Currently pursuing or recently completed a degree in Marketing, Media & Communications, Business, or Computer Science.Passionate about online communities, customer engagement, and digital content.Curious and eager to explore new tools and technologies to enhance the community experience.Strong written and verbal English communication skillsEager to pick up new skills and technologiesA strategic thinker who can generate creative ideas for engagement.Highly organized with strong attention to detail and the ability to track multiple initiatives.Previous experience in marketing, events, or community engagement ideal (internships or university clubs).Comfortable working in a fast-paced, cross-functional environment.Nice-to-have: Proficient in either data science relevant tooling or creative content tooling (either R, Python, SQL etc OR Figma, Adobe Creative Suite etc) How we work Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planetNever Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment communityGo for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our missionBe real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment Additional Information We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully, with candidate consent, and information will be treated confidentially.Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

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