Customer Care Specialist - VIRTUAL
Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care Specialist for a 18 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional... environment.
In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. Determine when hospital request requires escalation, based on complexity of request or high priority need.
HOURS ARE 8:00am to 5pm ET
Position Description (Principle Duties and Responsibilities)
In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
Provide proactive updates on order status to accelerate the billing process
Determine when a hospital request requires escalation, based on the complexity of the request or high-priority need
Solve customer complaints and document them in the CRM system
Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure the provision of 100% service level to the customers while ensuring all company quality and revenue recognition policies are met.
Follow order entry process and provide proactive updates on order status to accelerate the billing process
Provide phone support for inquiries from sales and healthcare professionals.
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Implement and support Quality initiatives throughout the branch
Additional duties as assigned
Requirements
2+ years of experience - required
High school diploma - required
College degree - preferred
Clear and concise communication skills - required
Drive to dig into the details of customer issues to solve problems proactively - required
Ability to work flexible hours, as needed to support the business needs - required
Participate in over-time work as needed - required
Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
Preferred experience with SAP and SalesForce
Apply Now
In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. Determine when hospital request requires escalation, based on complexity of request or high priority need.
HOURS ARE 8:00am to 5pm ET
Position Description (Principle Duties and Responsibilities)
In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
Provide proactive updates on order status to accelerate the billing process
Determine when a hospital request requires escalation, based on the complexity of the request or high-priority need
Solve customer complaints and document them in the CRM system
Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure the provision of 100% service level to the customers while ensuring all company quality and revenue recognition policies are met.
Follow order entry process and provide proactive updates on order status to accelerate the billing process
Provide phone support for inquiries from sales and healthcare professionals.
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Implement and support Quality initiatives throughout the branch
Additional duties as assigned
Requirements
2+ years of experience - required
High school diploma - required
College degree - preferred
Clear and concise communication skills - required
Drive to dig into the details of customer issues to solve problems proactively - required
Ability to work flexible hours, as needed to support the business needs - required
Participate in over-time work as needed - required
Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
Preferred experience with SAP and SalesForce
Apply Now