Customer Care Specialist (Remote) - $19/Hour
About Shoppop: Shoppop, an Amazon company, is a leading online destination for women's fashion, offering a curated selection of clothing and accessories from renowned and emerging designers. We provide a global shopping experience with fast, free international shipping to 165 countries.
The Opportunity: We are seeking a motivated and customer-focused individual to join our remote Customer Care team. As a Customer Care Specialist, you will be the voice of Shoppop, assisting customers with pre- and post-order inquiries, ensuring a positive shopping experience, and contributing to our team's success.
Compensation & Schedule: This is a full-time, direct hire position offering a competitive hourly rate of $19.00. Our call center is open daily from 7 am to 9 pm, and flexibility to work various shifts, including nights, weekends, and holidays, is required. Compensation is based on market location and may include additional benefits such as equity, sign-on payments, and other perks.
Responsibilities:
Respond to customer inquiries via phone, email, and online chat regarding fit, fashion trends, product availability, and promotions.
Guide customers through the online ordering process.
Resolve post-order inquiries related to delivery, billing, and shipping.
Utilize software tools to efficiently address customer concerns.
Assist customers with both domestic and international issues by coordinating with shipping contractors.
Qualifications:
High school diploma or equivalent.
Two or more years of experience in retail, service, or customer service.
Proficient in basic math and able to calculate refunds and discounts.
Exceptional communication skills (written and verbal) with a strong ability to listen and interpret customer needs.
Excellent organizational, time-management, and prioritization skills.
Flexibility to work a full-time schedule, including shifts on weekends and evenings.
Detail-oriented with a high level of accuracy.
Experience working under pressure in a high-volume environment.
Working knowledge of MS Office Suite and Internet Explorer.
Preferred Qualifications: Fluency in English, Spanish, Japanese, Korean, or Russian.
We encourage applications from individuals who demonstrate a strong work ethic and a willingness to learn.
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