Customer Care Specialist - Healthcare (Remote)
Job Title: Customer Care Specialist
Client: Fortune 50 Healthcare Company...
Location: 100% Remote (9am-6pm EST)
Duration: Long-Term Contract (full-time hours)
Benefits: Weekly paycheck, holiday pay, health insurance
Pay: $18/hour
Overview
Are you passionate about providing top-tier support and looking for your next career move with a Fortune 50 healthcare company? Brooksource is seeking a highly supportive Customer Care Specialist to join the Identity & Access Management (IAM) Team at our healthcare client. In this fully remote role, you will be providing support to Medicare/Medicaid customers by ensuring seamless access to their accounts and resolving login issues. This role is best suited for candidates with exceptionally kind communication skills, a passion for helping others, and the ability to help older customers with patience and empathy.
Key Responsibilities
Provide compassionate support to Medicare and Medicaid customers, addressing account access questions, password resets, and web portal navigation.
Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism.
Troubleshoot technical issues related to account management and assist users in navigating system features.
Document interactions in ServiceNow ticketing system, keeping records up to date for tracking and follow-up.
Support customers with basic technical support, such as clearing browser cache/history and navigating Microsoft Office applications.
Skills & Qualifications
Experience in a call center environment, specifically with password resets or customer account support.
Experience using ticketing systems (e.g., ServiceNow) and call management platforms (e.g., Avaya).
Basic technical troubleshooting skills, including web browser navigation and Microsoft Office applications.
Excellent written and verbal communication skills through phone and email.
Commitment to providing outstanding customer service with empathy, patience, and professionalism to non-technical customers.
Experience working remotely from home and following a set schedule (9AM-6PM EST).
Prior experience supporting healthcare customers with Medicare/Medicaid services preferred
Apply Now
Client: Fortune 50 Healthcare Company...
Location: 100% Remote (9am-6pm EST)
Duration: Long-Term Contract (full-time hours)
Benefits: Weekly paycheck, holiday pay, health insurance
Pay: $18/hour
Overview
Are you passionate about providing top-tier support and looking for your next career move with a Fortune 50 healthcare company? Brooksource is seeking a highly supportive Customer Care Specialist to join the Identity & Access Management (IAM) Team at our healthcare client. In this fully remote role, you will be providing support to Medicare/Medicaid customers by ensuring seamless access to their accounts and resolving login issues. This role is best suited for candidates with exceptionally kind communication skills, a passion for helping others, and the ability to help older customers with patience and empathy.
Key Responsibilities
Provide compassionate support to Medicare and Medicaid customers, addressing account access questions, password resets, and web portal navigation.
Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism.
Troubleshoot technical issues related to account management and assist users in navigating system features.
Document interactions in ServiceNow ticketing system, keeping records up to date for tracking and follow-up.
Support customers with basic technical support, such as clearing browser cache/history and navigating Microsoft Office applications.
Skills & Qualifications
Experience in a call center environment, specifically with password resets or customer account support.
Experience using ticketing systems (e.g., ServiceNow) and call management platforms (e.g., Avaya).
Basic technical troubleshooting skills, including web browser navigation and Microsoft Office applications.
Excellent written and verbal communication skills through phone and email.
Commitment to providing outstanding customer service with empathy, patience, and professionalism to non-technical customers.
Experience working remotely from home and following a set schedule (9AM-6PM EST).
Prior experience supporting healthcare customers with Medicare/Medicaid services preferred
Apply Now