Customer Care Professional - Platinum
About the position Responsibilities • Consistently deliver extraordinary service on a high volume of inbound calls. • Consult with Card Members to understand their needs and tailor unique solutions. • Add value for customers through relevant recommendations of product offers. • Utilize a service-oriented personality to develop key selling skills. • Responsible for case intake, analyzing fraud and dispute cases. • Use tools and resources to identify custom solutions and anticipate customer needs. • Meet and exceed performance goals including sales rates and customer performance metrics. Requirements • Strong written and communication skills to converse effectively with Card Members. • Resilience to manage a steady stream of customer calls and remain positive. • Ability to showcase humility and emotional acknowledgment of customer situations. • Technical savvy to multi-task and navigate multiple computer systems. • Integrity to manage sensitive Card Member information and adhere to compliance guidelines. • Driven to provide the ultimate experience for Card Members. Nice-to-haves • Passion for building customer loyalty through exceptional listening and problem-solving skills. • Experience in a customer service and consultative sales environment. • Ability to adapt communication style to various personalities and situations. Benefits • Dental insurance • Health insurance • Life insurance • Paid parental leave • Retirement plan • Vision insurance Apply tot his job