Customer Care (Call Center) Agent
Job title: Customer Care (Call Center) Agent in Atlanta, GA at State of Georgia
Company: State of Georgia
Job description: Job SummaryUnder close supervision, this position will answer incoming telephone calls, e-mails, and faxes from members regarding general and specific account and plan-level information, and provide web registration and navigation assistance.Minimum Qualifications & Education
Bachelor’s degree from a four-year accredited college and three years of recent call center experience preferred, or an equivalent combination of college and experience
Type 30 WPM accurately
Must be able to work an 8-hour schedule between the hours of 7:30 am-5:30 pm
Essential Duties & Responsibilities
Provide exceptional customer service to active and retired members, beneficiaries, and the general public via telephone, e-mail, fax, or online chat sessions
Respond to incoming calls regarding, but not limited to, membership/retirement eligibility, refund/retirement processes, and service purchases
Review, comprehend, and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures
Notate and update account information accurately
Schedule, cancel, and update appointments
Assist members with TRS web account registration and navigation
Provide information regarding self-service features such as updating and maintaining account information or initiating an online chat session
Appropriately submit requests for research and route calls to appropriate division, if needed
Constantly maintain call center guidelines and expectations including quality assurance, attendance, punctuality, and time management
Perform other duties as assigned
ADDITIONAL INFORMATION
In addition to a competitive salary, TRS offers a generous benefits package, which includes a pension plan;401(k) with matching contribution; 13 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.This position is subject to close once a satisfactory applicant pool has been identified.Candidates for this position are subject to a reference and a background check.The Teachers Retirement System is an Equal Opportunity EmployerHigh school diploma or GED AND One year of full-time work experience providing customer support or technical assistance.
Expected salary:
Location: Atlanta, GA
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Company: State of Georgia
Job description: Job SummaryUnder close supervision, this position will answer incoming telephone calls, e-mails, and faxes from members regarding general and specific account and plan-level information, and provide web registration and navigation assistance.Minimum Qualifications & Education
Bachelor’s degree from a four-year accredited college and three years of recent call center experience preferred, or an equivalent combination of college and experience
Type 30 WPM accurately
Must be able to work an 8-hour schedule between the hours of 7:30 am-5:30 pm
Essential Duties & Responsibilities
Provide exceptional customer service to active and retired members, beneficiaries, and the general public via telephone, e-mail, fax, or online chat sessions
Respond to incoming calls regarding, but not limited to, membership/retirement eligibility, refund/retirement processes, and service purchases
Review, comprehend, and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures
Notate and update account information accurately
Schedule, cancel, and update appointments
Assist members with TRS web account registration and navigation
Provide information regarding self-service features such as updating and maintaining account information or initiating an online chat session
Appropriately submit requests for research and route calls to appropriate division, if needed
Constantly maintain call center guidelines and expectations including quality assurance, attendance, punctuality, and time management
Perform other duties as assigned
ADDITIONAL INFORMATION
In addition to a competitive salary, TRS offers a generous benefits package, which includes a pension plan;401(k) with matching contribution; 13 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.This position is subject to close once a satisfactory applicant pool has been identified.Candidates for this position are subject to a reference and a background check.The Teachers Retirement System is an Equal Opportunity EmployerHigh school diploma or GED AND One year of full-time work experience providing customer support or technical assistance.
Expected salary:
Location: Atlanta, GA
Apply for the job now!
Apply Now