Customer Care Associate, Medicaid
Description:
• Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program
• Gather thorough documentation and enter information into various systems
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
• Respond to calls courteously, accurately, and concisely
• Provide high-quality customer service and focus on the accuracy of information provided
• Evaluate information received through phone contact, ask appropriate follow-up questions, solicit additional information, and evaluate potential impact
• Use standard technology: telephones, e-mail, and web browsers
• Maintain up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary
Requirements:
• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service
• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
• Knowledge of Medicaid and managed care programs (preferred)
• Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills
• Customer orientated
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Requires excellent data entry skills; the ability to type 28-30 minutes per minute accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• Complete all assigned training as necessary
Benefits:
• In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
Apply Now
Apply Now
• Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program
• Gather thorough documentation and enter information into various systems
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
• Respond to calls courteously, accurately, and concisely
• Provide high-quality customer service and focus on the accuracy of information provided
• Evaluate information received through phone contact, ask appropriate follow-up questions, solicit additional information, and evaluate potential impact
• Use standard technology: telephones, e-mail, and web browsers
• Maintain up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary
Requirements:
• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service
• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
• Knowledge of Medicaid and managed care programs (preferred)
• Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills
• Customer orientated
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Requires excellent data entry skills; the ability to type 28-30 minutes per minute accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• Complete all assigned training as necessary
Benefits:
• In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
Apply Now
Apply Now