Customer (Billing) Support Agent (Polish)

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. They are seeking a Customer (Billing) Support Agent who will be responsible for providing superior user support and ensuring an outstanding customer experience. Responsibilities Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets within the established SLA and performance guidelines Respond to customer tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution Multitask between multiple tools and systems and apply information and knowledge to customer situations Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high- transaction environment Coordinate internally with other teams as needed to provide feedback and help resolve issues May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries May be assigned to assist in other ticket queues as needed Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned Skills A minimum of 1 year of customer service experience Written and verbal fluency in English language required, must pass Language Assessment Test Written and verbal fluency in Polish required, must pass Language Assessment Test Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Proficient with Microsoft Office Suite or related software Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries Ability to receive and apply constructive feedback Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail 1+ years in customer support and/or technical troubleshooting is strongly preferred Some online game knowledge and experience preferred Benefits Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Company Overview Blueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Blueprint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.