Customer Advocacy Manager

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. At Skillsoft, we believe our customers are our greatest storytellers. We’re looking for a customer marketer to lead our advocacy program, turning customer outcomes into one of our most powerful assets for sales, marketing, and brand impact. This role is about more than capturing stories; it’s about creating a two-way value exchange that celebrates customer success, deepens relationships, and amplifies the voices of leaders transforming their workforces with Skillsoft. You’ll partner closely with Sales, Marketing, and Customer Success to identify and elevate customer advocates, build scalable programs, and deliver compelling narratives that demonstrate the impact of Skillsoft’s platform on business performance. What You’ll Do Build and manage Skillsoft’s global customer advocacy program, from story identification through to amplification across channels. Develop strong relationships with senior customer stakeholders and create opportunities for them to share their experiences through case studies, testimonials, videos, peer engagement, and speaking opportunities. Collaborate with Sales to provide high-impact proof points that accelerate deals and strengthen customer credibility. Partner with Marketing and Comms to showcase customer stories across digital campaigns, events, media, and analyst relations. Establish scalable systems and processes to track advocacy activity, measure impact, and grow participation. Ensure customers receive value from advocacy opportunities, positioning them as thought leaders while strengthening their partnership with Skillsoft. Work with internal teams and external vendors to produce high-quality content and experiences that highlight customer outcomes. Who You Are 8+ years of experience in customer marketing, advocacy, or reference programs within B2B SaaS or enterprise technology. Skilled at building trust and relationships with executive-level customers. Strong storyteller who can translate outcomes into narratives that resonate with decision-makers. Program-minded marketer who can balance near-term sales needs with long-term brand storytelling. Collaborative partner who thrives at the intersection of Sales, Customer Success, and Marketing. Organized, resourceful, and comfortable managing multiple initiatives at once. Energized by creating two-way advocacy programs that make customers feel celebrated and connected. Target base salary range for this job requisition is anticipated to be approximately $125,000 – $140,000 annualized. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary. MORE ABOUT SKILLSOFT: Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge . Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance. Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com . Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.