Billing Coordinator

CarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. They are seeking a customer-focused Billing Coordinator to join their Finance Operations team, where the role involves addressing customer inquiries and resolving billing issues to ensure a positive experience.ResponsibilitiesServe as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone callsProvide timely, accurate, and professional responses while meeting individual and team service level expectationsInvestigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustmentsCreate credits and update customer account balances in accordance with internal approval policiesPartner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experienceMaintain accurate and up-to-date customer account information within financial systemsIdentify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experienceSupport additional administrative and operational tasks as needed to support the Finance Operations teamSkills1-3 years of experience in customer support, billing, accounts receivable, or a related roleStrong customer service mindset with excellent written and verbal communication skillsHigh attention to detail and the ability to manage multiple customer requests in a fast-paced environmentComfortable working with high volumes of cases or calls while maintaining accuracy and professionalismEagerness to learn new systems and processes, with a proactive and dependable work styleProficiency in Microsoft ExcelBachelor's degree in Business, Finance, Accounting, or a related field preferredExperience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plusBenefitsEquity for all employeesCareer development and corporate giving programsEmployee resource groups (ERGs) and communitiesFlexible hybrid modelRobust time off policiesDaily free lunchNew car discountMeditation and fitness appsCommuting cost coverageCompany OverviewCarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.cargurus.com.



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