CSR/Office Admin

About the position As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Responsibilities • Serve as the initial contact for current and prospective customers. • Build long-lasting relationships with customers. • Handle customer interactions via email, telephone, in-person, and at their place of business. • Prepare estimates and implement work orders. • Ensure timely delivery of finished orders. • Participate in daily team meetings and execute business and marketing plans. Requirements • Outgoing personality with strong interpersonal skills. • Eager to learn and build relationships. • Great listening skills, documentation, and organization. Nice-to-haves • Experience in customer service or sales. • Interest in the sign industry. Benefits • 401(k) matching • Bonus based on performance • Dental insurance • Employee discounts • Health insurance • Help or transport service • Signing bonus • Training & development Apply tot his job

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