CSA - Customer Service Associate
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist!
Responsibilities:
• Provide outstanding customer support and ensure a memorable customer experience
• Answer customer inquiries and resolve complaints in a timely and effective manner
• Develop and maintain a customer database, source and develop client referrals
• Make presentations of our products and services to current and potential clients
• Ensure customer satisfaction and good client relationships
• Perform quality checks on product and service delivery
• Outfit Service Technicians and make sure products are allocated correctly
• Answer and Schedule Service Calls
• Process Paperwork on Service Calls
Requirements:
• At least 2 years of experience as a successful CSR (Call Center or Security monitoring experience is a BIG plus)
• Excellent customer focus, verbal and written communication skills
• Strong attention to detail and multitasking skills
• Proficiency with basic computer skills including experience moving between multiple computer screens while entering data
• Demonstrated proficiency in Microsoft Office applications
• Ability to quickly learn new software, interfaces, and systems
• Ability to work in a team environment
• Excellent problem-solving skills
• Customer-first mentality
• "I can do" attitude
At our company, we value teamwork, company citizenship, and exceptional customer service. If you share these values and have a passion for providing outstanding support to our customers, we encourage you to apply for this exciting opportunity today!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
Shift:
• 8 hour shift
• Day shift
Ability to Commute:
• Hawthorne, NJ 07506 (Required)
Ability to Relocate:
• Hawthorne, NJ 07506: Relocate before starting work (Required)
Work Location: In person
Apply Now
Apply Now
Responsibilities:
• Provide outstanding customer support and ensure a memorable customer experience
• Answer customer inquiries and resolve complaints in a timely and effective manner
• Develop and maintain a customer database, source and develop client referrals
• Make presentations of our products and services to current and potential clients
• Ensure customer satisfaction and good client relationships
• Perform quality checks on product and service delivery
• Outfit Service Technicians and make sure products are allocated correctly
• Answer and Schedule Service Calls
• Process Paperwork on Service Calls
Requirements:
• At least 2 years of experience as a successful CSR (Call Center or Security monitoring experience is a BIG plus)
• Excellent customer focus, verbal and written communication skills
• Strong attention to detail and multitasking skills
• Proficiency with basic computer skills including experience moving between multiple computer screens while entering data
• Demonstrated proficiency in Microsoft Office applications
• Ability to quickly learn new software, interfaces, and systems
• Ability to work in a team environment
• Excellent problem-solving skills
• Customer-first mentality
• "I can do" attitude
At our company, we value teamwork, company citizenship, and exceptional customer service. If you share these values and have a passion for providing outstanding support to our customers, we encourage you to apply for this exciting opportunity today!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
Shift:
• 8 hour shift
• Day shift
Ability to Commute:
• Hawthorne, NJ 07506 (Required)
Ability to Relocate:
• Hawthorne, NJ 07506: Relocate before starting work (Required)
Work Location: In person
Apply Now
Apply Now