Credit & Collections Associate

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As a Credit and Collections Associate, you will ensure the timely collection of Customer accounts receivable, assess credit worthiness, and coordinate resolution of issues delaying payment while working closely with various internal departments. Responsibilities Oversee the credit assessment, collection and ongoing maintenance of Customer accounts Assess the credit worthiness of Customers and establish/revise credit limits in accordance with corporate policies up to $10,000. Analyze financial statements, interpret credit agency reports/ratings, and develop credit limit recommendations Run a credit hold report multiple times per day and communicate to the appropriate internal parties the reasons orders remain on credit hold Contact Customers directly regarding payment on open accounts receivable Identify underlying issues delaying payment and coordinate the internal resources needed to resolve such issues. Work directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues Reconcile the entered/invoiced order to the Customer’s purchase order and payments received Prepare collection letters, spreadsheets and Customer account statements as needed Recommend to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required Alert the Supervisor, Credit & Collections of any credit concerns Meet individual goals as established by management, e.g. reduction of dollars past due Skills High School Diploma or GED in Business Minimum one (1) year Credit/Collections or general business experience Bachelor's Degree in finance, accounting or general business Experience using Oracle, High Radius- Collections or similar ERP system is preferred Experience with Microsoft Office suite of products High degree of Customer focus Excellent verbal and written communication skills Ability to build relationships with other departments Detail oriented Excellent organizational, analytical and problem-solving skills High level of professionalism and integrity Ability to work effectively with all levels of the organization including senior management Benefits Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental, and Vision benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity and Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career Company Overview STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers. It was founded in 1985, and is headquartered in Mentor, Ohio, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship STERIS has a track record of offering H1B sponsorships, with 26 in 2025, 28 in 2024, 15 in 2023, 33 in 2022, 18 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.