CPC Processor I Customer Support - Remote Healthcare Operations
Join the Datavant Team: Empowering Healthcare through Data Innovation
Datavant is a pioneering data platform company revolutionizing healthcare by protecting, connecting, and delivering health data to drive informed decisions and improve human health. With a vast network of thousands of organizations, over 70,000 hospitals and clinics, and 70% of the 100 largest health systems, we are at the forefront of healthcare innovation. Our mission is to create a more efficient, patient-centric healthcare ecosystem, and we invite talented professionals like you to join our team.
About the Role: CPC Processor I Customer Support
We are seeking a highly skilled and customer-focused CPC Processor I to join our Remote Customer Support team. As a critical member of our operations team, you will play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers. This is a fantastic opportunity to work in a dynamic, fast-paced environment and contribute to the success of our organization.
Key Responsibilities:
Customer Support: Answer and conduct business on the telephone while maintaining excellent customer service, responding to release of information related telephone calls and inquiries accurately and timely.
Issue Resolution: Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
Documentation: Document all calls, inquiries, and resolutions in detail in the appropriate areas of our software systems.
Process Adherence: Follow all department and/or site-specific processes and procedures accordingly.
Productivity and Quality: Meet and maintain the department's productivity and quality assurance expectations.
Confidentiality: Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Communication: Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc.
Training and Development: Attend mandatory employee in-service meetings and/or training sessions as directed.
Attendance: Maintain an acceptable attendance record and report to work as scheduled.
Additional Duties: Perform other duties as assigned.
Requirements and Qualifications:
Education: High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
Communication Skills: Friendly, professional manner of communication with good customer service skills.
Technical Skills: Experience with multi-line phone system is required; computer proficiency with intermediate/advanced level knowledge of MS-Office, particularly Word and Excel.
Experience: Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents is beneficial.
Attention to Detail: Ability to stay organized while working quickly with strong attention to detail.
Certifications: Passing annual Introductory HIPAA examination and completion of a 90-day ROI Certification course with a score of 85% or higher.
Health and Safety: Many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
What We Offer:
Competitive Compensation: A competitive salary with pay ranges varying based on location, responsibilities, skills, experience, and other requirements of the role.
Comprehensive Benefits: Full benefits package including PTO, health, vision, and dental insurance, and 401k savings plan.
Training and Development: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
Company Equipment: Company equipment will be provided, including a computer, monitor, virtual phone, etc.
Tuition Assistance: Tuition assistance program.
Remote Work: Opportunity to work remotely with a high-speed internet connection and a distraction-free work environment.
Why Join Datavant?
At Datavant, we pride ourselves on a collaborative and dynamic work environment that values innovation, teamwork, and employee growth. Our team is passionate about creating transformative change in healthcare, and we invest in our people to help them rapidly grow their responsibilities as the company scales. By joining our team, you will be part of a like-minded group of professionals who are smart, nice, and get things done.
How to Apply:
If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, and our team will be in touch to discuss the next steps.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Range: $15.00 - $18.00 per hour (Equal Pay Act Minimum Range).
We look forward to welcoming you to our team!
Apply Now
Datavant is a pioneering data platform company revolutionizing healthcare by protecting, connecting, and delivering health data to drive informed decisions and improve human health. With a vast network of thousands of organizations, over 70,000 hospitals and clinics, and 70% of the 100 largest health systems, we are at the forefront of healthcare innovation. Our mission is to create a more efficient, patient-centric healthcare ecosystem, and we invite talented professionals like you to join our team.
About the Role: CPC Processor I Customer Support
We are seeking a highly skilled and customer-focused CPC Processor I to join our Remote Customer Support team. As a critical member of our operations team, you will play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers. This is a fantastic opportunity to work in a dynamic, fast-paced environment and contribute to the success of our organization.
Key Responsibilities:
Customer Support: Answer and conduct business on the telephone while maintaining excellent customer service, responding to release of information related telephone calls and inquiries accurately and timely.
Issue Resolution: Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
Documentation: Document all calls, inquiries, and resolutions in detail in the appropriate areas of our software systems.
Process Adherence: Follow all department and/or site-specific processes and procedures accordingly.
Productivity and Quality: Meet and maintain the department's productivity and quality assurance expectations.
Confidentiality: Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Communication: Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc.
Training and Development: Attend mandatory employee in-service meetings and/or training sessions as directed.
Attendance: Maintain an acceptable attendance record and report to work as scheduled.
Additional Duties: Perform other duties as assigned.
Requirements and Qualifications:
Education: High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
Communication Skills: Friendly, professional manner of communication with good customer service skills.
Technical Skills: Experience with multi-line phone system is required; computer proficiency with intermediate/advanced level knowledge of MS-Office, particularly Word and Excel.
Experience: Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents is beneficial.
Attention to Detail: Ability to stay organized while working quickly with strong attention to detail.
Certifications: Passing annual Introductory HIPAA examination and completion of a 90-day ROI Certification course with a score of 85% or higher.
Health and Safety: Many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
What We Offer:
Competitive Compensation: A competitive salary with pay ranges varying based on location, responsibilities, skills, experience, and other requirements of the role.
Comprehensive Benefits: Full benefits package including PTO, health, vision, and dental insurance, and 401k savings plan.
Training and Development: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
Company Equipment: Company equipment will be provided, including a computer, monitor, virtual phone, etc.
Tuition Assistance: Tuition assistance program.
Remote Work: Opportunity to work remotely with a high-speed internet connection and a distraction-free work environment.
Why Join Datavant?
At Datavant, we pride ourselves on a collaborative and dynamic work environment that values innovation, teamwork, and employee growth. Our team is passionate about creating transformative change in healthcare, and we invest in our people to help them rapidly grow their responsibilities as the company scales. By joining our team, you will be part of a like-minded group of professionals who are smart, nice, and get things done.
How to Apply:
If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, and our team will be in touch to discuss the next steps.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Range: $15.00 - $18.00 per hour (Equal Pay Act Minimum Range).
We look forward to welcoming you to our team!
Apply Now