Coordinator, Complaint & Appeals - Customer Experience Expert
Join our team and make a difference in healthcare! We're seeking a highly skilled and customer-focused Coordinator, Complaint & Appeals to join our dynamic team. As a hybrid role, you'll have the flexibility to work from our remote office and home. This position offers a competitive salary and a comprehensive benefits package.
At CVS Health, we believe in Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. We're looking for individuals who share our passion and want to make a positive impact.
Position Summary
As a Coordinator, Complaint & Appeals, you'll be responsible for managing complaint and appeal scenarios for all products, ensuring timely and customer-focused responses. You'll identify trends and emerging issues, reporting and recommending solutions to drive continuous improvement.
Key Responsibilities:
Review and process appeals filed by participating providers
Assist with adherence to regulatory requirements, conduct internal audits, and address compliance issues
Draft and send appeal decision letters
Requirements:
1 year of experience in HMO and Traditional claim platforms, products, and benefits, patient management, product, compliance and regulatory analysis, special investigations, provider relations, customer service, or audit experience
High School or Equivalent education
Preferred Qualifications:
Medicare experience
Claims experience
Experience in reading or researching benefit language in Summary Plan Description (SPDs) or Certificate of Coverage (COCs)
Experience in research and analysis of claim processing
What We Offer:
Competitive salary: $17.00 - $28.46 per hour
Comprehensive benefits package, including medical, dental, and vision benefits
401(k) retirement savings plan and Employee Stock Purchase Plan
Fully-paid term life insurance plan and short-term and long-term disability benefits
Paid Time Off (PTO) and paid holidays
Opportunities for education assistance, free development courses, and CVS store discounts
If you're passionate about delivering exceptional customer experiences and driving positive change in healthcare, we want to hear from you! Apply Now and join our team!
Apply Now
At CVS Health, we believe in Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. We're looking for individuals who share our passion and want to make a positive impact.
Position Summary
As a Coordinator, Complaint & Appeals, you'll be responsible for managing complaint and appeal scenarios for all products, ensuring timely and customer-focused responses. You'll identify trends and emerging issues, reporting and recommending solutions to drive continuous improvement.
Key Responsibilities:
Review and process appeals filed by participating providers
Assist with adherence to regulatory requirements, conduct internal audits, and address compliance issues
Draft and send appeal decision letters
Requirements:
1 year of experience in HMO and Traditional claim platforms, products, and benefits, patient management, product, compliance and regulatory analysis, special investigations, provider relations, customer service, or audit experience
High School or Equivalent education
Preferred Qualifications:
Medicare experience
Claims experience
Experience in reading or researching benefit language in Summary Plan Description (SPDs) or Certificate of Coverage (COCs)
Experience in research and analysis of claim processing
What We Offer:
Competitive salary: $17.00 - $28.46 per hour
Comprehensive benefits package, including medical, dental, and vision benefits
401(k) retirement savings plan and Employee Stock Purchase Plan
Fully-paid term life insurance plan and short-term and long-term disability benefits
Paid Time Off (PTO) and paid holidays
Opportunities for education assistance, free development courses, and CVS store discounts
If you're passionate about delivering exceptional customer experiences and driving positive change in healthcare, we want to hear from you! Apply Now and join our team!
Apply Now