Convention Services Manager
About the position
Responsibilities
• Coordinate all aspects of conferences as assigned by the Director of Sales and Marketing.
• Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Responsible for the timely collection of all advance deposits as contracted.
• Serve as the onsite contact for clients during their events and meetings.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.
• During conference, will ensure all meeting arrangements discussed meet specifications.
• After the conclusion of meeting, reviews final bill and comments with meeting planner.
• Responsible for processing group commissions and rebates at the conclusion of the event.
• Assist in and support in food and beverage operations as necessary.
• Handle leads and proactively sell for the catering and group segments as assigned.
Requirements
• Minimum 3 years experience in sales and conference services, in an upscale hotel or resort property.
• Excellent communication skills in all aspects: verbal, written and non-verbal.
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, Opera and other management systems.
• Appropriate, professional appearance and presentation.
Apply Now
Apply Now
Responsibilities
• Coordinate all aspects of conferences as assigned by the Director of Sales and Marketing.
• Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Responsible for the timely collection of all advance deposits as contracted.
• Serve as the onsite contact for clients during their events and meetings.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.
• During conference, will ensure all meeting arrangements discussed meet specifications.
• After the conclusion of meeting, reviews final bill and comments with meeting planner.
• Responsible for processing group commissions and rebates at the conclusion of the event.
• Assist in and support in food and beverage operations as necessary.
• Handle leads and proactively sell for the catering and group segments as assigned.
Requirements
• Minimum 3 years experience in sales and conference services, in an upscale hotel or resort property.
• Excellent communication skills in all aspects: verbal, written and non-verbal.
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, Opera and other management systems.
• Appropriate, professional appearance and presentation.
Apply Now
Apply Now