Content Strategist III
Job Description
Content Strategist III
Remote
Summary:
We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current users.
Responsibilities:
• Write, edit, test and improve Help Center articles and customer support responses based on content strategy
• Write, edit, test and improve content to enable Generative AI
• Apply, maintain, and evangelize content standards and best practices
• Use data to make content decisions and influence partners to improve our support experiences and troubleshoot known issues.
• Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
• Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
• Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.
Minimum Qualifications:
• Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
• 2+ years working in a technical writing or content strategy role
• 6+ months experience working in content writing for Generative AI
• Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI
• Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
• Experience with content management systems (CMS)
• Experience with project management tools
Preferred Qualifications:
• Project management experience, working through ambiguity and managing competing priorities.
• Knowledgeable in data analysis, editing XML and using AI tools.
Pay range is $42 - $47 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Meet Your Recruiter
Krista McIlwaine
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Content Strategist III
Remote
Summary:
We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current users.
Responsibilities:
• Write, edit, test and improve Help Center articles and customer support responses based on content strategy
• Write, edit, test and improve content to enable Generative AI
• Apply, maintain, and evangelize content standards and best practices
• Use data to make content decisions and influence partners to improve our support experiences and troubleshoot known issues.
• Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
• Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
• Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.
Minimum Qualifications:
• Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
• 2+ years working in a technical writing or content strategy role
• 6+ months experience working in content writing for Generative AI
• Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI
• Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
• Experience with content management systems (CMS)
• Experience with project management tools
Preferred Qualifications:
• Project management experience, working through ambiguity and managing competing priorities.
• Knowledgeable in data analysis, editing XML and using AI tools.
Pay range is $42 - $47 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Meet Your Recruiter
Krista McIlwaine
var isBannerImage = ''; // if isBannerImage is empty or undefined if(isBannerImage == ''){ jQuery('.jb-recruiter-profile-picture').css('left', '0'); jQuery('.jb-recruiter-profile-picture').css('bottom', '0'); }
Apply tot his job
Apply To this Job