Contact Center Representative- 2nd Shift (100% Remote Opportunity)
About the position Responsibilities • Answer customer inquiries and provide solutions to enhance their banking experience. • Educate customers on a wide range of banking products and services. • Implement core values in every customer interaction to build strong relationships. • Participate in ongoing training and development to improve banking knowledge and customer service skills. Requirements • High school diploma or GED required. • Ability to pass assessments associated with the position. • Completion of three weeks of instructor-led training and two weeks of on-the-job training. Nice-to-haves • One year of customer service or production experience preferred. • Retail experience is strongly preferred. • A history of customer-facing roles is advantageous. • Some college education is preferred. Benefits • Paid Vacation/Sick Time • 401K with Company Match • Medical, Dental and Vision Benefits • Disability Benefits • Health Savings Account • Flexible Spending Account • Life Insurance • Parental Leave • Employee Assistance Program • Associate Volunteer Program Apply tot his job