Consumer Lending Processing Manager
About the position
As a Consumer Lending Processing Manager, you will lead a dynamic and versatile team. Your primary responsibilities will include ensuring operational, organizational, and processing goals are achieved in a Centralized Lending environment while providing support to your team. You will be forward-thinking with a passion for delivering top-notch member satisfaction.
Responsibilities
Ā Effectively lead and supervise the Loan Processing team, including hiring, training, reviewing, scheduling, and other administrative duties.
,
Ā Motivate and engage the team to meet/exceed goals by setting clear expectations, communication, monitoring, coaching, and support.
,
Ā Facilitate meetings with management and staff to discuss goals, production, processes, and recommend improvements.
,
Ā Participate in ongoing research and development to achieve process efficiencies leading to an improved member experience.
,
Ā Remain agile and assist with meeting production and service levels.
,
Ā Ensure adherence to policy, compliance regulations, and development of processes, programs, and procedures.
,
Ā Handle escalated calls from members and others regarding loan processing issues; receive complaints and resolve service-related issues.
Requirements
Ā 5+ years' related experience required.
,
Ā Associates Degree or equivalent from a two-year college or technical school.
,
Ā Equivalent combination of education and experience may substitute for stated qualifications.
Nice-to-haves
Ā Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
,
Ā Moderate keyboard skills at 40 wpm.
,
Ā Excellent customer service skills.
Benefits
Ā Bonus/incentives for all regular employees
,
Ā 401(k) with 8% company contribution
,
Ā Medical, dental, and vision insurance for employees and dependents paid at 80%
,
Ā PTO and paid sabbaticals
,
Ā Tuition reimbursement
Apply Now
As a Consumer Lending Processing Manager, you will lead a dynamic and versatile team. Your primary responsibilities will include ensuring operational, organizational, and processing goals are achieved in a Centralized Lending environment while providing support to your team. You will be forward-thinking with a passion for delivering top-notch member satisfaction.
Responsibilities
Ā Effectively lead and supervise the Loan Processing team, including hiring, training, reviewing, scheduling, and other administrative duties.
,
Ā Motivate and engage the team to meet/exceed goals by setting clear expectations, communication, monitoring, coaching, and support.
,
Ā Facilitate meetings with management and staff to discuss goals, production, processes, and recommend improvements.
,
Ā Participate in ongoing research and development to achieve process efficiencies leading to an improved member experience.
,
Ā Remain agile and assist with meeting production and service levels.
,
Ā Ensure adherence to policy, compliance regulations, and development of processes, programs, and procedures.
,
Ā Handle escalated calls from members and others regarding loan processing issues; receive complaints and resolve service-related issues.
Requirements
Ā 5+ years' related experience required.
,
Ā Associates Degree or equivalent from a two-year college or technical school.
,
Ā Equivalent combination of education and experience may substitute for stated qualifications.
Nice-to-haves
Ā Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
,
Ā Moderate keyboard skills at 40 wpm.
,
Ā Excellent customer service skills.
Benefits
Ā Bonus/incentives for all regular employees
,
Ā 401(k) with 8% company contribution
,
Ā Medical, dental, and vision insurance for employees and dependents paid at 80%
,
Ā PTO and paid sabbaticals
,
Ā Tuition reimbursement
Apply Now