Concessions Manager - M&T Bank Stadium in Baltimore, MD
Job title: Concessions Manager - M&T Bank Stadium in Baltimore, MD at Compass Group
Company: Compass Group
Job description: Position: Concessions Manager - M&T Bank StadiumPay Range: $50000 - $65000Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.Job SummaryJob Summary:As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.Key Responsibilities:
Ensuring all stations are set up and ready for events
Supporting the recruitment and training of team members in our standards and procedures
Supervising operations during the event and troubleshooting where needed
Working with colleagues to continuously improve operational performance
Proactively engaging in processes for loss prevention
Working primarily in the concessions department, this role will also support the premium department as needed
Completing point of sale updates and regular maintenance checks
Ensuring the timely implementation and communication of promotions
Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Managing gratis sheet process to ensure accurate tracking of any comped items
Ensuring compliance with all Payment Card Information rules
Implementing concessions production sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Completion of monthly beverage wastage report
Regular equipment maintenance, e.g. beer line cleaning
Re-stocking of concessions and bars to maximize event readiness
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Supporting recruitment activities for team members and NFPs
Managing location "Keys to the Future" activities to develop future leaders
Support team member orientation training to ensure all hourly team members
NPO Group management and communication
Overseeing service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
Completing events walks of the building
Supporting other properties and departments as demanded by the business
Other duties/responsibilities as assigned
Preferred Qualifications:
Minimum of Associate's Degree preferred
Two to four years fine dining restaurant management experience is required
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out:Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.Req ID: 1416998Levy Sector[[Cust_clntAcName]]Jo-Ann M Patterson[[req_classification]]
Expected salary: $50000 - 65000 per year
Location: Baltimore, MD
Job date: Thu, 17 Apr 2025 22:07:16 GMT
Apply for the job now!
Apply Now
Company: Compass Group
Job description: Position: Concessions Manager - M&T Bank StadiumPay Range: $50000 - $65000Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.Job SummaryJob Summary:As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.Key Responsibilities:
Ensuring all stations are set up and ready for events
Supporting the recruitment and training of team members in our standards and procedures
Supervising operations during the event and troubleshooting where needed
Working with colleagues to continuously improve operational performance
Proactively engaging in processes for loss prevention
Working primarily in the concessions department, this role will also support the premium department as needed
Completing point of sale updates and regular maintenance checks
Ensuring the timely implementation and communication of promotions
Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
Managing gratis sheet process to ensure accurate tracking of any comped items
Ensuring compliance with all Payment Card Information rules
Implementing concessions production sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members
Completion of monthly beverage wastage report
Regular equipment maintenance, e.g. beer line cleaning
Re-stocking of concessions and bars to maximize event readiness
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Supporting recruitment activities for team members and NFPs
Managing location "Keys to the Future" activities to develop future leaders
Support team member orientation training to ensure all hourly team members
NPO Group management and communication
Overseeing service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
Completing events walks of the building
Supporting other properties and departments as demanded by the business
Other duties/responsibilities as assigned
Preferred Qualifications:
Minimum of Associate's Degree preferred
Two to four years fine dining restaurant management experience is required
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out:Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.Req ID: 1416998Levy Sector[[Cust_clntAcName]]Jo-Ann M Patterson[[req_classification]]
Expected salary: $50000 - 65000 per year
Location: Baltimore, MD
Job date: Thu, 17 Apr 2025 22:07:16 GMT
Apply for the job now!
Apply Now