Concentrix Remote Associate, Time Management
Concentrix Remote Associate, Real Time Management
October 26, 2024
Job Title:
Associate, Real Time Management
Job Description
The Associate, Real Time Management - Monitor's call metrics, queues, and attendance. Manage real-time adjustments needed to ensure business needs are met.
ā¢ Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
ā¢ Work closely with the client to address schedule changes/concern
ā¢ Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
ā¢ Update schedules as needed, Adjust Breaks/Lunches for better performance
ā¢ Participate in relevant meetings
ā¢ Provide input to stakeholders and drive labor management
ā¢ Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
ā¢ Handle CNX Internal Customers.
Candidate Profile:
ā¢ Contact center experience along with proficiency in intermediate MS Excel a requirement for the role.
ā¢ Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred.
ā¢ Must possess effective organizational and time management skills with the ability to multi task proficiently.
ā¢ Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
ā¢ Strong team building and leadership skills, including strong logical thought processes.
ā¢ Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
ā¢ Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.
ā¢ Candidates must be willing and able to work in a flexible shift pattern, including nights, weekends, and holidays, as this position supports a 24/7 operational environment.
Job Duties outlined above are a generalized summary and not solely limited to the tasks listed.
The on-target earnings range is $16- $22 hourly, which includes a base pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
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Apply Now
October 26, 2024
Job Title:
Associate, Real Time Management
Job Description
The Associate, Real Time Management - Monitor's call metrics, queues, and attendance. Manage real-time adjustments needed to ensure business needs are met.
ā¢ Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
ā¢ Work closely with the client to address schedule changes/concern
ā¢ Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
ā¢ Update schedules as needed, Adjust Breaks/Lunches for better performance
ā¢ Participate in relevant meetings
ā¢ Provide input to stakeholders and drive labor management
ā¢ Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
ā¢ Handle CNX Internal Customers.
Candidate Profile:
ā¢ Contact center experience along with proficiency in intermediate MS Excel a requirement for the role.
ā¢ Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred.
ā¢ Must possess effective organizational and time management skills with the ability to multi task proficiently.
ā¢ Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
ā¢ Strong team building and leadership skills, including strong logical thought processes.
ā¢ Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
ā¢ Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment.
ā¢ Candidates must be willing and able to work in a flexible shift pattern, including nights, weekends, and holidays, as this position supports a 24/7 operational environment.
Job Duties outlined above are a generalized summary and not solely limited to the tasks listed.
The on-target earnings range is $16- $22 hourly, which includes a base pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
#J-18808-Ljbffr
Apply Now