**Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity at blithequark**

Are you a highly skilled bookkeeping professional with a passion for delivering exceptional customer service? Do you thrive in a remote work environment and enjoy the flexibility of creating your own schedule? If so, we invite you to join blithequark's dynamic team as an independent contractor in our Bookkeeping Software Customer Support program. **About blithequark** blithequark is a leading provider of innovative solutions for businesses and individuals. Our mission is to empower our customers with the tools and expertise they need to succeed in an ever-changing world. As a key member of our team, you will play a vital role in helping our customers overcome challenges and achieve their goals. **Why Join blithequark's Bookkeeping Software Customer Support Team?** As a contractor with blithequark, you will enjoy a range of benefits that will enhance your professional and personal life. Some of the perks of working with us include: * **Flexibility and Autonomy**: Create your own schedule and work from the comfort of your own home. * **Variety and Growth**: Expand your skillset and broaden your horizons by working with diverse clients and industries. * **Supportive Environment**: Our team is dedicated to helping you succeed and providing exceptional customer service. * **Competitive Compensation**: Earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes. **Responsibilities** As a Bookkeeping Software Customer Support Specialist, you will be responsible for: * Providing expert guidance and support to customers using accounting software, including QuickBooks Online and comparable platforms. * Troubleshooting issues related to ledger entry, navigation, and other accounting software processes. * Demonstrating a deep understanding of bookkeeping and accounting principles, including AR, AP, journal entries, and reconciliation. * Delivering high-quality customer service over the phone, with a friendly tone and professional demeanor. * Cross-selling relevant products and services to customers while addressing their concerns. * Taking ownership of customer issues and providing confident resolution. **Essential Qualifications** To succeed in this role, you will need: * Proficiency in QuickBooks Online or comparable accounting software. * Bookkeeping/accounting expertise, including AR, AP, journal entries, and reconciliation. * Customer service experience, with a proven track record of delivering high-quality service over the phone. * Comfort with cross-selling relevant products and services. * Strong ownership of customer issues and ability to provide confident resolution. * Tech-savviness and proficiency in computer software. * Excellent communication and interpersonal skills. **Preferred Qualifications** While not essential, the following qualifications will be highly valued: * Experience working in a virtual or call center environment. * Familiarity with other accounting software platforms. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. **Work Environment and Technology Requirements** To ensure your success in this role, you will need: * A quiet, uninterrupted workspace with an organized desk area. * A personal computer (no tablet) with a wired internet connection (no Wi-Fi or mobile internet). * A broadband internet connection with a minimum download speed of 10 Mbps. * A valid antivirus software installed, running, and up to date. * A wired USB headset with microphone. * A Windows 10 or Windows 11 operating system (Mac users: Intel-based machines with Windows 11 installed via Apple's Boot Camp utility). **Important Information** Please note that: * You must live and work from the United States, except for California, New York, Pennsylvania, and Washington. * You will be required to pass a criminal background check. * The relationship between you and blithequark is a contractual relationship, and you will remain an independent contractor for the duration of this program assignment. * blithequark will not be responsible for withholding taxes on your earnings while contracted with us. **Compensation and Benefits** As a contractor with blithequark, you will earn a competitive hourly rate of $15.30 - $20.40 per hour. You will also have the opportunity to expand your skillset and broaden your horizons while providing exceptional customer service. **How to Apply** If you are a motivated and experienced bookkeeping professional with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. [Apply Now]( Apply for this job